PRIYANKAR SINGH
@priyankarsingh1
L&D manager crafting AI-enabled, measurable learning programs that scale across teams.
IndiaWhat I'm looking for
I’m a Learning & Development professional with 7+ years of progressive experience designing, delivering, and scaling training ecosystems across BPO, EdTech, and outsourcing. I translate complex business challenges into structured learning solutions using ADDIE and Bloom’s Taxonomy, and I drive measurable impact through SCORM-compliant eLearning, LMS implementation, and data-driven evaluation.
Currently, I lead enterprise-wide L&D strategy as Learning & Development Manager at OHI, where I architected a first structured L&D function from the ground up—strategy, LMS, content library, and trainer capability framework. I’ve deployed AI-enabled learning modules and prompt engineering tools, improving learner engagement by 30%+ across digital cohorts, implemented an LMS serving 500+ employees with 40% higher completion rates within 6 months, and delivered 85+ SCORM-compliant eLearning modules supporting 500+ learners cumulatively. I also mentor high-potential talent, run targeted interventions as a Learning Business Partner, and present quarterly ROI impact reports using the Kirkpatrick Model.
Experience
Work history, roles, and key accomplishments
Learning & Development Manager
OHI – OutsourcingHubIndia
Aug 2024 - Present (1 year 10 months)
Architected and executed an enterprise L&D strategy using ADDIE from TNA through evaluation, covering soft skills, leadership, compliance, and process training. Deployed AI-enabled learning modules and prompt-engineering tools to personalize learning journeys (30%+ engagement) and improved LMS training completion rates by 40% for 500+ employees within 6 months.
Assistant Manager – Training
Training Counsel India Services Pvt. Ltd.
Nov 2023 - Aug 2024 (9 months)
Designed and delivered sales enablement training for a growing EdTech sales team, covering product knowledge, consultative selling, negotiation, and CRM tools. Built blended onboarding programs (eLearning + ILT + coaching) that reduced new-hire ramp-up time by 30% and created SCORM-compliant modules delivered through an LMS.
Senior Training Specialist
Fluidi5 Technology Pvt. Ltd.
Apr 2022 - Nov 2023 (1 year 7 months)
Led training operations for a fast-paced BPO environment, managing new-hire onboarding, product training, and refresher programs for 100+ agents. Improved CSAT within 90 days by launching targeted soft-skills and customer-service curricula, and reduced trainer-led hours by 20% by developing asynchronous eLearning modules.
Process Trainer to SME
Smarterbiz Technology Pvt. Ltd. (Flipkart Process)
Feb 2018 - Mar 2022 (4 years 1 month)
Progressed from Customer Care Executive to Process Trainer and Subject Matter Expert, developing and delivering process training for BPO teams of 50+ agents. Improved accuracy scores by 40%+ through quality-audit-driven remedial training, and reduced average time-to-productivity by 2 weeks via structured induction and buddy-coaching.
Education
Degrees, certifications, and relevant coursework
Patna University
Bachelor of Commerce (Hons.), Accounting, Tax & Law
2014 - 2017
Completed a Bachelor of Commerce (Hons.) with a focus on Accounting, Tax & Law.
Institute of Company Secretaries of India (ICSI)
CS Executive, Company Law
Completed or is pursuing the CS Executive program in Company Law with ICSI.
Availability
Location
IndiaAuthorized to work in
Job categories
Skills
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