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Abhishek Shrivastav

@abhishekshrivastav3

L&D leader at Advantmed India LLP who built the L&D function and cut content development time by ~40% with AI workflows.

India

Message

At Advantmed India LLP, I built and scaled the L&D function from the ground up. I lead the design and delivery of learning programs, and use Claude, ChatGPT, and Gemini to reduce content development cycle time by ~40%.

At TTEC India Private Limited, I delivered training and partnered with Operations on performance gaps, after working as a Senior Quality Specialist. I also developed practical L&D tools, including an automated reporting dashboard and web-based pre- and post-assessment tool using Google Apps Script.

Experience

Work history, roles, and key accomplishments

Current

Team Leader – Learning & Development

Current

Advantmed India LLP

Aug 2022 - Present (4 years 3 months)

Lead and manage a team of L&D professionals overseeing end-to-end design and delivery of training programs across business units. Organize organization-wide training programs, conduct Training Needs Analysis, and deliver multi-format learning solutions using the ADDIE model.

Senior Trainer

TTEC India Private Limited

Jan 2019 - Dec 2022 (3 years 11 months)

Delivered ILT and virtual training programs for new-hire batches across customer service, communication, and process skill tracks. Partnered with Operations to identify performance gaps, mentored junior trainers, and facilitated Train the Trainer programs.

Facilitation (ILT VILT)virtual training Customer Service Communication Skills Process Training Mentorship Calibration Train The Trainer (TTT)Sumtotal LMS Meridian LMS CSAT

Senior Quality Specialist

TTEC India Private Limited

Jan 2013 - Dec 2019 (6 years 11 months)

Conducted structured quality audits and call evaluations ensuring adherence to client SOPs and quality benchmarks. Led calibration sessions, facilitated feedback sessions, and prepared quality trend analyses for management.

Quality Audits Call Evaluation Calibration Feedback Root Cause Analysis Quality Trend Analysis Training Collaboration