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Jawad Khazem

@jawadkhazem

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I drive e-commerce growth through marketplace management, data-led merchandising, and customer experience improvements.

Lebanon

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What I'm looking for

I'm looking for a role where I can grow e-commerce sales, improve marketplace performance, use data to strengthen customer experience, and build commercial relationships across teams.

At Early Delights, I manage product listings, pricing, promotions, and product lifecycles across Shopify, Amazon, and eBay to grow online sales.

I use market research, competitor analysis, Salesforce CRM, and sales data to improve product visibility, customer experience, and revenue. I maintained a 90% customer satisfaction rating through responsive service and process improvements.

Previously, I developed commercial strategies and expanded client and vendor relationships at Steelium Enterprises, negotiating pricing and terms to improve margins. I also advised MetLife clients on savings, investments, and retirement planning.

My earlier insurance experience includes portfolio management, risk assessment, underwriting support, claims processing, and training junior staff. I work fluently in Arabic and English, with basic French and Spanish.

Experience

Work history, roles, and key accomplishments

Current

E-Commerce Product Executive

Current

Early Delights LLC

Feb 2021 - Present (5 years 8 months)

Managed end-to-end product lifecycle across Shopify, Amazon, and eBay, including listings, pricing, and promotions. Conducted market research, optimized SEO, and used Salesforce CRM to analyze sales data, maintaining a 90% customer satisfaction rating.

Shopify Amazon Marketplace eBay Salesforce SEO Market Research Competitive Analysis Product Lifecycle Management Digital Merchandising Customer Relationship Management

Financial Sales Consultant

MetLife

Jun 2020 - Feb 2021 (8 months)

Advised clients on financial products including savings, investments, and retirement planning. Built long-term relationships and exceeded sales targets through proactive networking and client follow-up.

Financial Planning Retirement Planning Customer Relationship Management Sales Networking Compliance

Business Growth Executive

Steelium Enterprises

Aug 2018 - Sep 2019 (1 year 1 month)

Conducted market research and developed business plans to support commercial strategy. Led social media presence, prospected new clients, managed vendor accounts, and negotiated pricing to drive sales growth.

Market Research Business Development Social Media Management Client Prospecting Account Management Negotiation Sales Strategy

Insurance Manager

Dima Healthcare

Apr 2018 - Aug 2018 (4 months)

Managed insurance portfolio and negotiated terms with brokers. Led risk assessment processes and trained junior staff on procedures.

Insurance Portfolio Management Negotiation Risk Assessment Training Team Leadership

Insurance Officer

CEMA

Jan 2017 - Feb 2018 (1 year 1 month)

Evaluated applications, processed claims, and advised clients on coverage options. Collaborated with underwriting and sales teams to enhance product offerings.

Claims Processing Client Advisory Underwriting Collaboration Product Development