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Emily Colins

@emilycolins

Administration and customer service professional who handled 100+ daily interactions at EFU Life Assurance Ltd. and supervised a team of 20.

Pakistan

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What I'm looking for

I'm seeking UAE opportunities in Administration, Management, HR Support, Document Control, Office Support and Customer Service. I'm willing to relocate, flexible for rotational shifts and open to employer-sponsored opportunities.

At EFU Life Assurance Ltd., I handled 100+ customer interactions daily, responding to inquiries, service requests and complaints while keeping customer records accurate in CRM systems.

I coordinated with internal departments, followed up on pending requests and protected confidential customer information in line with company procedures.

At Maple Lea, I managed client communication and follow-ups, maintained customer records and supported administrative coordination and documentation for sales operations.

In my previous Customer Service Representative role, I supervised and coordinated a team of 20 employees for approximately one year. I assigned daily tasks, monitored progress and supported routine administrative and operational activities.

Experience

Work history, roles, and key accomplishments

Senior Sales Executive

Maple Lea

Jan 2026 - Sep 2026 (8 months)

Managed client communication, inquiries, and follow-ups while supporting administrative coordination and documentation for sales operations. Maintained accurate client records and coordinated with internal teams to ensure timely completion of requirements.

Customer Service CRM Data Entry Documentation Microsoft Office Communication Skills Task Follow Up

Senior Customer Service Representative

EFU Life Assurance Ltd.

May 2022 - May 2025 (3 years)

Handled 100+ customer interactions daily, processing inquiries, service requests, and complaints accurately. Maintained customer records using CRM systems and coordinated with internal departments to ensure timely service.

Customer Service CRM Data Entry Documentation Communication Skills Complaint Handling Records Management

Customer Service Representative / Team Supervisor

Previous Employer

May 2020 - Apr 2022 (1 year 11 months)

Supervised and coordinated a team of 20 employees, assigning tasks and monitoring progress. Handled customer inquiries and maintained accurate records while supporting daily administrative operations.

Team Supervision Staff Coordination Customer Service Data Entry Documentation Communication Skills Task Management