Nicole Gabales
@nicolegabales
Customer-focused BPO professional specializing in technical support and growth consulting.
PhilippinesWhat I'm looking for
I am a results-driven BPO professional with experience in customer care, technical support, and growth consulting across major service providers. I have worked as a Growth Consultant and in customer- and technical-support roles, consistently applying strong communication, problem-solving, and customer-focused approaches to deliver high-quality service and support business growth.
I bring technical foundations from a Computer Science education, hands-on experience with Java, C, C++, HTML, and MS Office, and a record of academic achievement and training in programming and leadership. I am eager to join a dynamic organization where I can contribute to customer experience improvements, support operational objectives, and continue developing professionally.
Experience
Work history, roles, and key accomplishments
TAProvided growth consulting within the BPO environment, supporting client engagement and process improvements to drive service quality and operational metrics.
COHandled customer inquiries and support tasks for BPO clients, resolving issues and maintaining service level targets in a high-volume contact center.
ALManaged inbound customer interactions, resolved service issues, and adhered to quality and performance standards in a contact center setting.
ALProvided technical support and troubleshooting for customers, documenting issues and escalating complex cases to maintain resolution targets and customer satisfaction.
Education
Degrees, certifications, and relevant coursework
PPPolytechnic University of the Philippines
Bachelor of Science, Computer Science
2023 - 2024
Pursued a Bachelor of Science in Computer Science at the Polytechnic University of the Philippines from 2023 to 2024.
Arellano University Jose Rizal Campus
Senior High School Diploma, Information Communication and Technology
2021 - 2023
Completed Senior High School specializing in Information Communication and Technology at Arellano University Jose Rizal Campus from 2021 to 2023.
Mapulang Lupa National High School
Junior High School Diploma, General Secondary Education
2017 - 2021
Attended junior high school at Mapulang Lupa National High School from 2017 to 2021.
Apolonia F. Rafael Elementary School
Elementary School Diploma, Primary Education
2011 - 2017
Completed elementary education at Apolonia F. Rafael Elementary School from 2011 to 2017.
Tech stack
Software and tools used professionally
Availability
Location
PhilippinesAuthorized to work in
Job categories
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