Open to opportunities

JP User

@jasperpaid

Message

Detail-oriented customer service professional with strong communication, technical, and translation experience.

Philippines

Message

What I'm looking for

I’m looking for new opportunities where I can continue to grow, contribute my skills, and take on meaningful work in a supportive, collaborative environment.

I am a detail-oriented and adaptable professional with over two years of customer service experience and additional background in translation, quality checking, and CAD drafting. I prioritize clear communication, timely problem resolution, and delivering consistent, high-quality results.

In customer service roles, I handled inbound support for food-delivery and telecommunications platforms, coordinated with drivers and internal teams, and supported order and delivery tracking. I proactively resolved issues and maintained a strong customer focus under pressure.

Earlier in my career I worked as a translator and quality checker for translation and subtitling projects, where I was promoted for consistent high-quality performance and attention to contextual accuracy. I also have hands-on CAD and planning experience creating plumbing layouts and revising drawings to meet project and code requirements.

I combine technical tools like Microsoft Office, AutoCAD, Figma, and Salesforce with soft skills such as critical thinking, reliability, and adaptability. I am committed to continuous growth and seek roles where I can apply both customer-facing and technical strengths.

Experience

Work history, roles, and key accomplishments

Current

Customer Service Representative

Current

TaskUs

Dec 2024 - Present (1 year)

Handled inbound calls for an online food delivery platform, resolving order, delivery, and account issues while coordinating with drivers and internal teams to ensure timely completion and positive customer experiences.

Customer Support Communication CRM (Salesforce)Multitasking Team Collaboration

Customer Service Representative

Alorica

Dec 2023 - Dec 2024 (1 year)

Managed inbound telecommunications and retail customer inquiries, resolved service and order issues, and recommended suitable product upgrades while coordinating with internal teams to ensure timely resolutions.

Customer Support Telecommunications Upselling CRM Communication Team Coordination

Quality Checker / Translator

Archegos Translation and Transcript Services

Sep 2021 - Oct 2022 (1 year 1 month)

Produced translations and performed quality checks on translations, transcripts, and subtitling projects, ensuring accuracy, tone consistency, and adherence to client standards which led to a promotion.

Translation Quality Assurance Proofreading Attention To Detail Translation Accuracy Time Management

CAD Operator / Planner

AMD Construction Corporation

May 2017 - Dec 2019 (2 years 7 months)

Created detailed plumbing layouts and schematics for projects (Toyota Marikina, The Gentry, Escala Salcedo), coordinated with design and construction teams, and revised drawings to reflect design changes and site conditions.

Autocad Coordination Drawing Revision SketchUp V Ray Vray