Jum Pauro Saito
@jumpaurosaito
Experienced call center supervisor with a focus on team performance.
What I'm looking for
I am a seasoned call center supervisor with a proven track record in managing payroll, scheduling, and team coaching to drive performance and ensure seamless operations. My experience includes overseeing daily activities, ensuring client satisfaction, and equipping my team with the necessary product knowledge. I am dedicated to analyzing performance data, fostering a collaborative team environment, and continuously refining processes for greater efficiency.
With a robust background in customer service and quality assurance, I bring a strong mix of adaptability, attention to detail, and effective communication to my work. My expertise in CRM tools, sales support, and tech-driven marketing further enhances my ability to lead and achieve results. I am passionate about creating a positive work environment and empowering my team to excel in their roles.
Experience
Work history, roles, and key accomplishments
Customer Service Representative/Loan Processor
Blue Mountain Loans
Dec 2024 - Present (10 months)
Confirmed customer bank accounts and steady sources of income using bank statements to support loan approvals. Handled inbound and outbound calls, addressing inquiries, and providing excellent service throughout the loan process.
Account Supervisor
Peak Support
Jul 2024 - Dec 2024 (5 months)
Managed payroll, scheduling, and team coaching to drive performance and ensure seamless operations. Oversaw daily activities, ensured client satisfaction, and equipped the team with necessary product knowledge.
Executive Virtual Assistant
PYDA
May 2023 - Oct 2023 (5 months)
Executed administrative tasks, showcasing adaptability and organizational skills. Provided comprehensive virtual assistance to support executive functions.
Sales Virtual Assistant
Enhanced Property Solutions
Sep 2022 - Feb 2023 (5 months)
Supported sales initiatives through effective virtual assistance. Managed sales-related administrative tasks and contributed to achieving sales targets.
Quality Assurance Analyst
Peak Support
Apr 2020 - Aug 2022 (2 years 4 months)
Conducted detailed quality assessments, ensuring adherence to standards. Implemented improvements based on data analysis, contributing to process optimization.
Customer Service Representative
Teleperformance
Jun 2018 - Feb 2020 (1 year 8 months)
Provided exceptional customer service, demonstrating strong communication skills. Adapted quickly to new challenges, maintaining high service standards.
Factory Worker
Tosa Shoku Kabushiki Gaisha
Dec 2014 - Dec 2017 (3 years)
Ensured proper handling, labeling, and sealing of food products to maintain freshness and quality standards. Assisted in food processing, cooking, and portioning while adhering to company recipes and production guidelines.
Race Marshall
Without Limits
Jun 2012 - Nov 2014 (2 years 5 months)
Assisted in organizing and executing marathon events, ensuring smooth race operations. Monitored race routes, enforced safety protocols, and provided immediate assistance to participants when needed.
Education
Degrees, certifications, and relevant coursework
SAITO
Not specified, Not specified
No specific description provided for this educational entry. Please provide details about the curriculum, coursework, or any notable academic achievements.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Job categories
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