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Jum Pauro SaitoJS
Open to opportunities

Jum Pauro Saito

@jumpaurosaito

Experienced call center supervisor with a focus on team performance.

Philippines
Message

What I'm looking for

I am looking for a role that values teamwork, offers growth opportunities, and allows me to leverage my skills in customer service and quality assurance.

I am a seasoned call center supervisor with a proven track record in managing payroll, scheduling, and team coaching to drive performance and ensure seamless operations. My experience includes overseeing daily activities, ensuring client satisfaction, and equipping my team with the necessary product knowledge. I am dedicated to analyzing performance data, fostering a collaborative team environment, and continuously refining processes for greater efficiency.

With a robust background in customer service and quality assurance, I bring a strong mix of adaptability, attention to detail, and effective communication to my work. My expertise in CRM tools, sales support, and tech-driven marketing further enhances my ability to lead and achieve results. I am passionate about creating a positive work environment and empowering my team to excel in their roles.

Experience

Work history, roles, and key accomplishments

BL
Current

Customer Service Representative/Loan Processor

Blue Mountain Loans

Dec 2024 - Present (10 months)

Confirmed customer bank accounts and steady sources of income using bank statements to support loan approvals. Handled inbound and outbound calls, addressing inquiries, and providing excellent service throughout the loan process.

TG

Factory Worker

Tosa Shoku Kabushiki Gaisha

Dec 2014 - Dec 2017 (3 years)

Ensured proper handling, labeling, and sealing of food products to maintain freshness and quality standards. Assisted in food processing, cooking, and portioning while adhering to company recipes and production guidelines.

WL

Race Marshall

Without Limits

Jun 2012 - Nov 2014 (2 years 5 months)

Assisted in organizing and executing marathon events, ensuring smooth race operations. Monitored race routes, enforced safety protocols, and provided immediate assistance to participants when needed.

Education

Degrees, certifications, and relevant coursework

SA

SAITO

Not specified, Not specified

No specific description provided for this educational entry. Please provide details about the curriculum, coursework, or any notable academic achievements.

Tech stack

Software and tools used professionally

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Jum Pauro Saito - Customer Service Representative/Loan Processor - Blue Mountain Loans | Himalayas