I am a customer service representative with over 3 years of experience, driven by a passion for fostering strong relationships and delivering exceptional experiences. I have a keen analytical mindset and am enthusiastic about leveraging technology to enhance customer interactions and optimize service delivery. My commitment to nurturing communities and facilitating informed decision-making ensures customer satisfaction and business success.
In my role at Sophie's Pizza and Shawarma, I managed about 60 calls daily and resolved 85% of issues during the first call. I also decreased the return rate by 20%, resulting in significant savings for the company. Additionally, I provided back-end support to the sales team, which helped increase sales by 10%. At Webhelp Ghana, I handled over 50 calls daily and maintained a high customer satisfaction rate of 95%. I also drove a 10% increase in customer retention rate through proactive problem-solving. One of my notable achievements was resolving a high-profile customer dispute, resulting in a positive resolution and a 10% increase in customer loyalty.
During my time as a National Service Personnel at the Food And Drugs Authority, I assisted in the recruitment and selection process and handled the onboarding process for new hires. I also supported employee relations activities and performed various HR administrative tasks. As an intern at Echo House Limited, I monitored media coverage, conducted research on relevant topics, and created engaging content for press releases, media pitches, blog posts, and social media platforms. I also played a crucial role in crisis communication efforts by monitoring and tracking media coverage, drafting statements or responses, and providing general support during crisis situations.
