Valfreda Ashong
@valfredaashong
Organized customer service representative with strong problem-solving skills.
GhanaWhat I'm looking for
I am a dedicated customer service representative with a proven track record of managing multiple priorities while maintaining a positive attitude. My experience in handling customer inquiries and resolving complaints has equipped me with excellent interpersonal skills and the ability to thrive in high-pressure environments. I am committed to providing exceptional service and ensuring customer satisfaction, which has resulted in increased loyalty and repeat business.
In my previous roles, I have demonstrated strong organizational abilities as a personal assistant, where I managed calendars, coordinated appointments, and facilitated communication. My background in public relations and event management has further enhanced my skills in audience engagement and effective communication. I am eager to leverage my experience and skills in a full-time position that presents professional challenges and opportunities for growth.
Experience
Work history, roles, and key accomplishments
Customer Service Representative
Ison Xperiences
Feb 2024 - Present (1 year 5 months)
Handled customer inquiries and suggestions courteously and professionally, managing high-stress situations effectively while resolving disputes. Actively listened to customers, resolved complaints with empathy, and answered a constant flow of calls with minimal wait times.
Personal Assistant
Ghana Education Service
Nov 2022 - Oct 2023 (11 months)
Oversaw personal and professional calendars, coordinating appointments and maintaining appropriate filing of documentation. Provided general administrative support including scheduling meetings, managing travel arrangements, and responding to correspondence to enhance business processes.
Waitress
e Outdoors Restaurants
Oct 2020 - Aug 2021 (10 months)
Maintained composure during busy shifts and with difficult customers, keeping server areas clean and stocked for efficiency. Greeted new customers, took orders, and ensured customer satisfaction through timely check-ins and addressing food and beverage needs.
Education
Degrees, certifications, and relevant coursework
Accra Technical University
Diploma, Public Relations
Completed a diploma program focused on Public Relations. Gained foundational knowledge and practical skills relevant to the field.
Presbyterian Senior High Technical School
High School Diploma, Home Economics
Studied Home Economics at Presbyterian Senior High Technical School. Developed skills in various aspects of home management and related fields.
Tech stack
Software and tools used professionally
Availability
Location
GhanaAuthorized to work in
Job categories
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