Open to opportunities

Jason Ho

@jasonho

Customer-focused healthcare credentialing and remote support professional pursuing entry-level medical billing and patient access roles.

United States

Message

What I'm looking for

I’m looking for entry-level roles in patient access, insurance verification, healthcare customer service, claims, or medical billing—where reliability, accuracy, and clear communication drive results in a HIPAA-compliant, SOP-led environment.

I’m a customer-focused remote support professional with regulated operations experience and a Medical Billing Clerk Certificate that’s 98% complete at Gwinnett Technical College. I bring a reliability-first approach to patient access, insurance verification, and medical billing—grounded in both hands-on support work and structured healthcare training.

In my current role as a Remote Technical Support Representative, I provide troubleshooting and workflow guidance for professional tax preparers and CPAs. I document every interaction in Salesforce CRM following strict SOPs, maintain confidentiality with sensitive client and financial data, and consistently meet daily productivity and quality benchmarks in a high-volume environment.

I’ve trained in medical terminology and core coding concepts, including ICD-10-CM, CPT, and HCPCS, along with insurance and eligibility verification, prior authorization, and HIPAA compliance. I’m comfortable working through denial and review workflows like EOB Review and supporting accounts receivable-focused processes.

Earlier experience includes shift leadership in a high-volume cafe and logistics/inventory control for scientific instruments in a controlled lab environment. Those roles reinforced my attention to detail, time management, and clear communication—skills I now apply to healthcare settings where accuracy and dependable service matter most.

Experience

Work history, roles, and key accomplishments

Current

Remote Technical Support Representative

Current

Foundever

Jan 2025 - Present (1 year 5 months)

Provided remote technical support to professional tax preparers and CPAs using Intuit Lacerte, troubleshooting platform issues and guiding users through complex workflows. Documented customer interactions in Salesforce CRM following SOPs while handling confidential client and financial information in a regulated environment.

Intuit Lacerte Remote Technical Support Salesforce CRM Technical Troubleshooting Case Documentation Data Security

Barista / Shift Lead

Sweet Hut Bakery & Cafe

Jan 2022 - Jan 2024 (2 years)

Delivered fast, accurate customer service in a high-volume cafe by processing transactions and resolving customer concerns professionally. Followed operational and food safety procedures, and trained new team members on point-of-sale systems while coordinating workflow during peak hours as shift lead.

Customer Service POS systems Transaction Processing Food Safety Compliance Team Coordination

Logistics & Inventory Control Specialist

Micromeritics Instrument Corp.

Jan 2019 - Jan 2020 (1 year)

Managed inventory tracking and documentation for scientific instruments in a controlled laboratory environment with strict accuracy requirements. Coordinated equipment delivery and restocking across internal departments while maintaining compliant recordkeeping, labeling, and storage procedures.

Logistics Inventory Documentation Scientific Instrument Handling Record keeping Regulated Inventory Protocols Equipment Restocking Coordination

Education

Degrees, certifications, and relevant coursework

Gwinnett Technical College

Medical Billing Clerk Certificate, Medical Billing

Activities and societies: Completed: Introduction to Health Care (ALHS 1040), Medical Terminology for Allied Health (ALHS 1090), Professional Communication Skills (BUSN 1470), Expert Word Processing (BUSN 2140), Keyboarding & Document Formatting (BUSN 1460), College Composition I. In progress (Summer/Fall 2026): Medical Office Billing, Coding & Insurance (BUSN 2370), Structure & Function of the Human Body (ALHS 1011).

Medical Billing Clerk Certificate program with 98% completion, covering medical terminology, healthcare communication, and foundational healthcare coursework. Expected completion in 2026 with ongoing coursework in medical office billing, coding, and insurance.