EW

Open to opportunities

Erica Ward

@ericaward

Experienced healthcare professional specializing in medical billing, coding, and patient records management.

What I'm looking for

I am seeking a role in medical billing and coding where I can apply my coding skills, ensure accurate claims processing, work within a collaborative, HIPAA-compliant team, and grow into advanced revenue cycle responsibilities.

I am an experienced and motivated healthcare professional with over five years in clinical and administrative roles, focused on medical billing and coding. I hold a Bachelor of Science in Allied Health Management and a Certificate in Medical Billing and Coding.

I have managed and updated patient records, verified insurance, processed claims and appeals, and performed billing and bookkeeping duties across county health and hospital settings. I am trained in ICD-10, CPT, HCPCS coding, medical terminology, anatomy and physiology, and pharmacology.

I maintain HIPAA compliance while communicating with patients and preparing medical records, and I am proficient with health and medical office systems, Microsoft Office, and Google tools. I have supported quality assurance programs, audits, and reporting at daily to annual cadence.

I work well independently or in team settings, bringing attention to detail, critical thinking, and a commitment to accurate claims processing and patient information management.

Experience

Work history, roles, and key accomplishments

CC

Current

Office Clerk

Current

Clayton County Board of Commissioners

Mar 2014 - Present (12 years 3 months)

Executed administrative functions including filing, mail handling, bookkeeping, and produced regular financial and operational reports; performed quality audits on inbound/outbound customer care calls. Assisted with payments and processed documentation to support county office operations.

Medical Billing Bookkeeping Reporting Records Management Customer Service Quality Assurance Microsoft Office

MC

Register Clerk

Miller County

Oct 2012 - Jan 2014 (1 year 3 months)

Checked in patients, recorded medical information and verified insurance; processed patient insurance, scheduled appointments, and conducted on-site evaluations and internal audits for quality assurance. Managed patient data entry and supported front-desk operations.

Patient Registration Insurance Verification Scheduling Data Entry Medical Terminology Customer Service Electronic Health Records

EH

Admission Clerk

Early County Pioneer Hospital

Feb 2009 - Sep 2011 (2 years 7 months)

Managed patient registration and processed healthcare forms, verified and scanned insurance information, updated patient databases, and collected co-pays to support admissions workflow. Tracked patient placement using Electronic Wait List and Recall Reminder software.

Patient Registration Insurance Verification Insurance Buffer (ICB)Customer Service Records Management

Education

Degrees, certifications, and relevant coursework

MC

Miller-Motte College

Bachelor of Science, Allied Health Management

Completed a Bachelor of Science degree in Allied Health Management, awarded October 2022.

MC

Miller-Motte College

Certificate, Medical Billing and Coding

Completed a Certificate in Medical Billing and Coding, awarded May 2019.

Tech stack

Software and tools used professionally

Gmail

Compiled

Clerk

Dynamic

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