Open to opportunities

Jason Higgins

@jasonhiggins

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Experienced IT Service Desk Analyst with strong Linux and AIX skills.

South Africa

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What I'm looking for

I seek a collaborative environment that values innovation and offers growth opportunities.

I'm Jason Higgins, an IT professional with extensive experience in systems administration, particularly in Linux and AIX environments. My career spans over a decade, during which I've honed my skills in providing technical support and managing complex IT infrastructures. I have successfully worked with various clients, including law firms and retail giants, ensuring their IT needs are met efficiently.

Throughout my career, I've held positions ranging from IT Service Desk Analyst to Senior Compute Systems Engineer. My responsibilities have included resolving client IT queries, managing service desk tickets, and implementing high availability clusters. I pride myself on my ability to automate processes and improve system performance, which has led to significant operational efficiencies for my employers.

I'm passionate about continuous learning and staying updated with the latest technologies. I believe in the importance of collaboration and communication within teams to achieve common goals. I am now looking for new opportunities where I can leverage my skills and contribute to innovative IT solutions.

Experience

Work history, roles, and key accomplishments

IT Service Desk Analyst

Frontline Managed Services

May 2024 - Dec 2024 (7 months)

Resolved incoming client IT queries remotely via email and phone, managing and prioritizing service desk tickets. Installed and configured software, ensuring end-user needs were met while escalating serious issues to relevant stakeholders.

IT Support Installation Ticketing Client Communication Technical Documentation IT Service Management

Customer Service Representative

Ascensos

Aug 2023 - Apr 2024 (8 months)

Managed high volumes of incoming phone calls, placing online and in-store orders for customers. Tracked delivery orders, escalated issues, and assisted with returns, exchanges, and stock inquiries.

Customer Service Order Processing Customer Relationship Management Data Entry

Senior Compute Systems Engineer

Logicalis SA

Dec 2019 - Jun 2020 (6 months)

Provided comprehensive Unix & Linux operating system support, including IBM Systems hardware and storage. Designed and implemented architectural solutions, performed capacity planning, and managed High Availability Clusters.

Unix Linux IBM Systems Storage Systems Tivoli Storage Manager Shell Scripting High Availability Capacity Planning Technical Documentation

Infrastructure Specialist

IBM South Africa

Nov 2016 - Nov 2019 (3 years)

Supported AIX & Linux operating systems, including building, deploying, and configuring LPARs on IBM Pseries and Blade Center Hardware. Automated tasks using shell scripting and managed change requests and technical documentation.

Linux IBM P Series Hardware IBM Blade Center Shell Scripting Change Management Technical Documentation Disaster Recovery Automation Monitoring Alerting

AIX Systems Engineer

Business Connexion

Jan 2014 - Oct 2016 (2 years 9 months)

Administered AIX & Linux operating systems, including LPAR deployment and day-to-day administration functions. Supported IBM WebSphere Application Server and DB2, and implemented High Availability Clusters.

Linux IBM Websphere IBM DB2 High Availability Shell Scripting Change Management Technical Documentation Asset Management

IT Service Desk Agent

Condorgreen InfoTech IT Consulting & Support Services

Nov 2009 - Dec 2013 (4 years 1 month)

Provided AIX operating system support, including updates, upgrades, and migrations, and managed Disaster Recovery exercises. Ensured successful TSM & EMC Networker backups, troubleshooting issues and assisting with restore requests.

Backup EMC Networker Disaster Recovery

Education

Degrees, certifications, and relevant coursework

Torque IT

Certification, Linux Systems Administration

Completed a course focused on Red Hat Linux Systems Administration, gaining expertise in managing and maintaining Linux-based systems.

Bytes Technologies - Pearson VUE

Certification, IBM AIX 7 Systems Administration

Obtained certification in IBM AIX 7 Systems Administration, demonstrating proficiency in the administration of IBM AIX operating systems.

IT Business Campus

Diploma, Network Specialist

Earned a Network Specialist Diploma, covering various certifications including CompTIA A+, N+, Server+, Linux+, Microsoft Certified Systems Administration, and Cisco CCNA. Developed comprehensive skills in network infrastructure, system administration, and IT business practices.