Raphael Ndabane
@raphaelndabane
I build reliable, secure cloud-first infrastructure across enterprise IT environments.
South AfricaWhat I'm looking for
At South Point Management Services, I maintain critical systems, hardware, and software uptime within defined SLAs while managing enterprise server infrastructure and network deployments.
Over more than 10 years in IT operations, I’ve supported FNB South Africa and Integr8 IT across systems engineering, monitoring, helpdesk support, and desktop environments. I’ve resolved complex infrastructure incidents, improved support processes, and delivered user training.
I’m transitioning into cloud architecture and security roles through Microsoft and AWS certifications, bringing hands-on experience in hybrid environments, automation, endpoint security, vulnerability scanning, patching, and backups.
Experience
Work history, roles, and key accomplishments
*Maintain critical systems, hardware, and software uptime within defined SLAs.
*Manage enterprise server infrastructure including Active Directory, DNS, and virtualized environments.
*Oversee endpoint security, patching, vulnerability scanning, and backups.
*Support the IT Manager in strategic initiatives and ad hoc technical projects.
*Administer communication platforms: softphones, telephony
*Maintain critical systems, hardware, and software uptime within defined SLAs.
*Manage enterprise server infrastructure including Active Directory, DNS, and virtualized environments.
*Oversee endpoint security, patching, vulnerability scanning, and backups.
*Support the IT Manager in strategic initiatives and ad hoc technical projects.
*Administer communication platforms: softphones, telephony
*Delivered exceptional helpdesk support aligned to SLA targets.
*Logged, tracked, and resolved complex support tickets independently or via escalation.
*Conducted user training on new systems and internal tools.
*Drove business efficiency through process improvement suggestions.
*Ensured optimal system performance and availability through proactive monitoring.
*Produced scheduled and ad-hoc reports for capacity and performance analysis.
*Investigated, escalated, and resolved complex infrastructure incidents.
*Installed, configured, and supported desktop environments and peripherals.
*Maintained client workstations and conducted routine health checks.
*Built strong client relationships through consistent support and issue resolution
Education
Degrees, certifications, and relevant coursework
Heriot-Watt University
Bachelor of Science in Computer Systems, Computer Technology/Computer Systems Technology
2012 - 2014
NQF 7
Heriot-Watt University
Bachelor of Science, Computer Technology/Computer Systems Technology
2012 - 2014
Pursued a Bachelor of Science in Computer Systems, focusing on computer technology and systems.
London School of Business and Management
BTEC Higher National Diploma in Information Technology, Information Technology
2010 - 2012
NQF 6
London School of Business and Management
BTEC Higher National Diploma, Information Technology
2010 - 2012
Completed a BTEC Higher National Diploma in Information Technology, covering core IT principles.
Tech stack
Software and tools used professionally
Availability
Location
South AfricaAuthorized to work in
Salary expectations
Job categories
Skills
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