Basanda Magxala
@basandamagxala1
Systems administrator focused on secure, reliable IT and automation.
South AfricaWhat I'm looking for
I am a systems administrator with hands-on experience administering Active Directory, Fortinet firewalls, Veeam backups, and virtualization platforms such as Proxmox and VMware. I deliver reliable infrastructure and clear documentation to support business continuity.
At QRENT South Africa I configured and monitored perimeter security, maintained user accounts and group policies, and implemented automated RPA workflows in UiPath and Power Automate that reduced manual data entry by 60%.
Previously I improved network performance as an intern and resolved 95% of Tier 1 helpdesk inquiries on first contact, shortening response times and reducing downtime. I have implemented projects including zero-trust remote access with Twingate and pfSense firewall deployments.
I hold a Diploma in Information Technology, multilingual abilities in English and isiXhosa, and ongoing certifications including AWS Solutions Architect (in progress) and CCNA tracks. I seek roles where I can strengthen security, automation, and operational reliability.
Experience
Work history, roles, and key accomplishments
Helpdesk Agent - Tier 1
Herotel
Resolved 95% of Tier 1 customer inquiries on first contact and streamlined helpdesk processes to reduce response time by 30%; provided network troubleshooting and assisted clients with router/extender setup.
Network Engineering Intern
DBI-Intelligent Group
Assisted in optimizing network performance, improving user experience by 20%, and collaborated on troubleshooting to reduce downtime and improve service reliability.
System Administrator
Qrent South Africa
Administered Active Directory, user accounts and group policies; configured and monitored Fortinet firewalls to enhance perimeter security and uptime. Managed Veeam backups ensuring full recovery readiness and implemented RPA (UiPath, Power Automate) to reduce manual data entry by 60%.
Education
Degrees, certifications, and relevant coursework
Sinenjongo High
Grade 12, General Secondary Education
Completed Grade 12 at Sinenjongo High School in 2015.
WUWalter Sisulu University
Diploma, Information Technology
Completed a Diploma in Information Technology at Walter Sisulu University.
Availability
Location
South AfricaAuthorized to work in
Job categories
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