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Hanh Phan

@hanhphan

Results-driven operations manager with expertise in supply chain optimization.

United States
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What I'm looking for

I am seeking a role that challenges me to leverage my operational expertise while fostering a collaborative and innovative work environment.

I am an accomplished operations manager with a proven track record in enhancing supply chain efficiency and driving cost reductions. With over 8 years of experience in various operational roles, I have successfully negotiated with suppliers to secure cost-effective procurement, achieving significant savings while maintaining high standards of quality and service delivery.

My expertise lies in implementing process improvements through Lean methodologies, which have streamlined workflows and increased operational efficiency. I have led teams of up to 50 members, focusing on performance management and training to boost productivity and morale. My analytical skills enable me to leverage data effectively, achieving high customer satisfaction rates and optimizing inventory management practices.

Throughout my career, I have demonstrated a commitment to continuous improvement and regulatory compliance, ensuring that all operations align with best practices and industry standards. I am passionate about driving results and fostering a culture of excellence within my teams.

Experience

Work history, roles, and key accomplishments

LS
Current

Operations Manager

LNB Spa

Sep 2021 - Present (3 years 11 months)

Negotiated with suppliers to secure cost-efficient procurement of $10,000 in monthly supplies, reducing costs by 17% through strategic sourcing, vendor onboarding, and optimized inventory management. Directed process improvement initiatives applying Lean methodology, streamlining ordering workflows, and reducing processing time by 22%, saving $10,000 per quarter. Supervised a team of 50 providing

LS

Business Operations and Inventory Manager

LN Services

Aug 2018 - Aug 2021 (3 years)

Introduced new product lines, enhancing customer satisfaction by 33% through effective vendor management and procurement processes. Optimized employee scheduling based on demand forecasting, improving team morale by 20% and reducing burnout. Managed inventory for 200+ products, implementing master data management practices to improve inventory turnover by 15%.

UR

Investigative Agent

United States Department of the Interior, Bureau of Reclamat

Jan 2017 - Jul 2018 (1 year 6 months)

Coordinated cross-functional teams across 5 departments to streamline investigative processes, enhancing operational efficiency by 18% and reducing case resolution time by 25%. Created process optimization strategies using data analysis, improving efficiency by 30% and achieving a 95% first-contact resolution rate. Drove a 40% improvement in regulatory compliance standards by creating a comprehens

EN

Operations Specialist

EN

Jul 2012 - Dec 2017 (5 years 5 months)

Revamped quality control checklists for sanitation practices, leading to zero health code violations during annual inspections and earning recognition as a salon with the highest standards. Established a preventative maintenance schedule for all equipment, minimizing downtime by 36% and extending the lifespan of equipment. Steered the annual financial planning and budgeting cycle, cutting operatio

Education

Degrees, certifications, and relevant coursework

Kennesaw State University logoKU

Kennesaw State University

Bachelor of Science, Science

Studied a comprehensive curriculum focused on scientific principles and methodologies. Gained foundational knowledge and practical skills relevant to various scientific disciplines.

Tech stack

Software and tools used professionally

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Hanh Phan - Operations Manager - LNB Spa | Himalayas