Jasmin Mae Carmona

I’m results-driven and adaptable, with nearly 8 years of experience in fast-paced BPO environments. I thrive when I can quickly learn new processes, stay calm under pressure, and consistently deliver strong outcomes.

In my Customer Service Representative work, I delivered exceptional customer service across payroll, insurance, and food delivery accounts. I adapted quickly to different account processes and systems, resolved complex issues, and focused on maintaining high client satisfaction scores.

As a Records Retrieval Specialist, I managed multiple U.S. accounts and supported operations across Texas, Washington, and California within one year. I pioneered and launched the BREA, California account, and I served as the sole records retrieval specialist in the Philippines—partnering with onshore teams to meet evolving state requirements.

I take pride in accuracy and efficiency, using strong problem solving and time management to keep records retrieval on track. I’m also technologically proficient, and I enjoy turning ambiguity into clear, repeatable actions that improve client satisfaction and retention.