JTJasmine Turngren
@jasmineturngren
Dedicated customer service professional with remote work expertise in Online Content Moderation.
United StatesWhat I'm looking for
I am a dedicated customer service professional with extensive experience in remote work environments. Currently, I serve as a Online Content Moderator at ModSquad, where I support and moderate user interactions across platforms like Twitch and Discord. My role involves maintaining project KPIs and QA standards, ensuring that client expectations are consistently met while adhering to training protocols.
Previously, I worked as a Customer Service Associate at PSCU/Sitel, where I provided support to credit union members in a scripted environment. My ability to utilize various digital tools, such as STAR and Digital Insight, allowed me to manage transactions efficiently while maintaining high-quality service standards. My experience as a Kiosk Manager at Jungle Rides further honed my skills in customer interaction and problem resolution.
Experience
Work history, roles, and key accomplishments
Chat Moderator
ModSquad
Mar 2021 - Present (4 years 4 months)
Supported and moderated user interactions across platforms including Twitch and Discord. Maintained project KPIs and QA standards in remote settings, ensuring client expectations were consistently met.
Customer Service Associate
PSCU/Sitel
Sep 2020 - Present (4 years 10 months)
Provided support to credit union members in a remote, scripted environment. Utilized STAR, Digital Insight, Q2, and D3 to manage transactions and inquiries while maintaining quality assurance standards.
Kiosk Manager
Jungle Rides
Jan 2019 - Present (6 years 6 months)
Provided support to credit union members in a remote, scripted environment. Utilized STAR, Digital Insight, Q2, and D3 to manage transactions and inquiries while maintaining quality assurance standards.
Education
Degrees, certifications, and relevant coursework
Colorado Technical University
Associate of Science, Management
Completed an Associate of Science degree in Management. This program focused on key management principles and practices.
Central Texas College
Certification, General Office Assistant
Grade: 3.55
Obtained a General Office Assistant Certification with a GPA of 3.55. This certification covered essential office administration skills.
Tech stack
Software and tools used professionally
Availability
Location
United StatesAuthorized to work in
Salary expectations
Social media
Job categories
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