
Harlow Mardi
@lanneamardi
I resolve high-volume customer issues and streamline remote workflows with accuracy and clear communication.
What I'm looking for
I've supported customers remotely through chat, email, and ticketing systems, resolving account issues, product questions, and subscription changes while maintaining 95%+ CSAT across 50+ daily tickets.
As a virtual and administrative assistant, I manage executive calendars, email triage, virtual meeting logistics, document preparation, and weekly project summaries for cross-functional teams. I also streamline digital filing workflows in Google Workspace to improve document retrieval.
I've digitized, verified, and audited high-volume client data and transaction records with 99.8% accuracy under tight deadlines. I'm seeking an entry-level remote customer support or content moderation role where I can apply careful policy-focused review, problem-solving, and client communication.
Experience
Work history, roles, and key accomplishments
Virtual Assistant / Administrative Assistant
Workspace
Jan 2026 - Present (8 months)
Handled calendar management, email triage, meeting logistics, and document preparation for cross-functional teams. Managed executive schedules, coordinated virtual meetings, and streamlined digital filing workflows.
Data Entry Specialist
Workspace
Apr 2025 - Nov 2025 (7 months)
Digitized, organized, and verified raw client data and transaction records using Excel and cloud-based databases. Inputted and audited high-volume datasets with 99.8% accuracy under tight deadlines.
Remote Customer Support Specialist
Workspace
Jan 2024 - Mar 2025 (1 year 2 months)
Managed inbound customer inquiries via chat, email, and ticketing systems, resolving account issues and product questions. Maintained a 95%+ CSAT rating across 50+ daily ticket resolutions.
Education
Degrees, certifications, and relevant coursework
Western Governors University
Bachelor of Science, Communications
Activities and societies: Relevant coursework: Public Speaking, Project Management, Technical Communication, Organizational Culture, Data-Driven Decision Making. Designed end-to-end communication roadmaps aligning internal cross-functional teams and external marketing efforts.
Pursuing a Bachelor of Science in Communications with an expected graduation in March 2027. Coursework includes organizational communication, digital media strategies, and business writing.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Salary expectations
Job categories
Skills
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