Looking for a job

Harlow Mardi

@lanneamardi

Message

I resolve high-volume customer issues and streamline remote workflows with accuracy and clear communication.

United States

Message

What I'm looking for

I'm seeking a remote entry-level customer support or content moderation role where I can manage high-volume interactions, uphold policy standards, solve issues quickly, and deliver exceptional service.

I've supported customers remotely through chat, email, and ticketing systems, resolving account issues, product questions, and subscription changes while maintaining 95%+ CSAT across 50+ daily tickets.

As a virtual and administrative assistant, I manage executive calendars, email triage, virtual meeting logistics, document preparation, and weekly project summaries for cross-functional teams. I also streamline digital filing workflows in Google Workspace to improve document retrieval.

I've digitized, verified, and audited high-volume client data and transaction records with 99.8% accuracy under tight deadlines. I'm seeking an entry-level remote customer support or content moderation role where I can apply careful policy-focused review, problem-solving, and client communication.

Experience

Work history, roles, and key accomplishments

Current

Virtual Assistant / Administrative Assistant

Current

Workspace

Jan 2026 - Present (8 months)

Handled calendar management, email triage, meeting logistics, and document preparation for cross-functional teams. Managed executive schedules, coordinated virtual meetings, and streamlined digital filing workflows.

Calendar Management Email Triage Meeting Logistics Documentation Preparation Google Workspace Zoom Microsoft Teams Project Summary Preparation Digital Filing

Data Entry Specialist

Workspace

Apr 2025 - Nov 2025 (7 months)

Digitized, organized, and verified raw client data and transaction records using Excel and cloud-based databases. Inputted and audited high-volume datasets with 99.8% accuracy under tight deadlines.

Data Entry Excel Cloud Database Data Verification Record keeping Database Cleaning Accuracy

Remote Customer Support Specialist

Workspace

Jan 2024 - Mar 2025 (1 year 2 months)

Managed inbound customer inquiries via chat, email, and ticketing systems, resolving account issues and product questions. Maintained a 95%+ CSAT rating across 50+ daily ticket resolutions.

Customer Support Zendesk Ticketing Systems CRM Troubleshooting CSAT Knowledge Base

Education

Degrees, certifications, and relevant coursework

Western Governors University

Bachelor of Science, Communications

Activities and societies: Relevant coursework: Public Speaking, Project Management, Technical Communication, Organizational Culture, Data-Driven Decision Making. Designed end-to-end communication roadmaps aligning internal cross-functional teams and external marketing efforts.

Pursuing a Bachelor of Science in Communications with an expected graduation in March 2027. Coursework includes organizational communication, digital media strategies, and business writing.