Jasmine McCloud

I am a customer service and data entry specialist with two years of experience improving financial reporting accuracy and elevating customer satisfaction. I combine strong conflict-resolution skills with data analysis and account management to deliver reliable results.

At Wayfair, I resolved complex inquiries across multiple channels, processed refunds and order modifications, and used customer feedback to implement service improvements. My role emphasized empathy, relationship building, and practical problem solving.

At Clickworker Company, I managed concurrent live chat sessions, created standardized response templates, and reduced response times while maintaining high satisfaction rates. I prioritize clear documentation and efficient workflows.

Currently at IKEA as an Accounts Receivable/Data Entry Specialist, I reconcile payments, partner with finance teams to resolve discrepancies, and drive process improvements that reduce outstanding balances and speed up collections. I leverage Microsoft Office tools to streamline reporting and support team collaboration.