Ketrina Stroughter

I’m a detail-oriented customer service and data entry professional with experience in records management, remote support, and high-volume operational work. I’m known for strong communication, reliability, and time management in fast-paced environments.

In my current remote role, I maintain patience during daily inquiries and resolve issues through Chat, Email, and Phone—consistently supporting a 91%+ satisfaction rating. I use clear communication and effective problem-solving to manage frustrated callers and prevent escalation to management.

I also contribute to service efficiency by collaborating with team members to support workflows and improve the way we handle customer needs. I assist with user onboarding, helping new customers navigate platforms and guide them through initial setup.

Previously, as a data entry clerk, I verified and processed invoices to ensure timely vendor payments and accurate financial reporting. I maintained 95% accuracy while managing high-volume inventory, orders, and financial records, using Zoho CRM for daily data entry and meeting deadlines with minimal supervision.