IBiamciara brown
@iamciarabrown
Experienced property manager with a focus on customer service excellence.
United StatesWhat I'm looking for
With over seven years of experience in property management, I have honed my skills in leadership and customer service. My dedication to building strong rapport with clients has consistently placed me among the top leasing associates each quarter. I pride myself on my ability to multitask while maintaining professionalism and courtesy, ensuring that I can troubleshoot issues effectively and work diligently both independently and as part of a team.
Throughout my career, I have achieved significant milestones, including a remarkable 40% reduction in property delinquency within just six months. My expertise in managing a team of leasing staff, coupled with my proficiency in various property management software such as Onesite and Yardi, has allowed me to develop successful strategies that enhance operational efficiency and customer satisfaction.
As I continue to grow in my career, I remain committed to delivering exceptional service and fostering positive relationships with residents and clients alike. I am eager to leverage my skills and experience to contribute to a dynamic team that values innovation and excellence in property management.
Experience
Work history, roles, and key accomplishments
Screening and Applications Specialist
Cortland Corporate
Jan 2023 - Present (2 years 5 months)
Processed applications for Georgia, North Carolina, and Florida, reviewing income documentation and all qualifying documents to ensure approval of qualified applicants. Contacted all applicants to thoroughly explain move-in costs, property fees, lease review, and steps from approval to key pick-up.
Assistant Community Manager
The Brooke Apartments
Jan 2021 - Jan 2023 (2 years)
Managed all deposit accounting procedures and performed move-out inspections, providing statements to past residents regarding accounts. Pulled delinquency reports, actively contacted residents, and found solutions to satisfy outstanding balances, ensuring resident communication was in accordance with local legal counsel guidelines.
Leasing Manager
The Brooke Apartments
Jan 2020 - Jan 2021 (1 year)
Managed leasing operations for over 500 units and assisted in "New Normal" operations to drastically decrease delinquency through increased communication and quick solutions for residents impacted by Covid-19. Developed strategies to increase the overall Google review score from 3.5 to 4.3 and performed weekly file audits of all leasing staff.
Leasing Consultant
The Brooke Apartments
Jan 2017 - Jan 2020 (3 years)
Managed all aspects of client relations, including greeting clients, showing apartments, and preparing leases, achieving a 95% occupancy rate during ongoing property renovations. Consistently met leasing goals at a 537-unit value-add B level community and performed market surveys to maintain competitive rates.
Education
Degrees, certifications, and relevant coursework
ACAtlanta Metropolitan State College
Associate of Arts, Communications
Pursuing an Associate of Arts degree with a focus on communication principles and practices. Coursework includes public speaking, interpersonal communication, and media studies.
Tech stack
Software and tools used professionally
Availability
Location
United StatesAuthorized to work in
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