Open to opportunities

jasmine Gaines Ingram

@jasminegainesingram

Message

Leasing Specialist and licensed real estate broker focused on sales, service, and community.

United States

Message

What I'm looking for

I’m looking for a team where I can own lead-to-lease conversions, deliver exceptional resident/customer experiences, and grow within real estate—using strong communication, organization, and conflict resolution to consistently hit targets.

I’m a Leasing Specialist and Licensed Real Estate Broker with 5+ years of experience in fast-paced, client-facing roles. I lead with strong sales conversion, responsive customer service, and clear communication to build trust, manage leads efficiently, and create positive resident experiences.

I’ve strengthened outcomes by resolving concerns through conflict resolution and de-escalation, maintaining organized follow-ups, and coordinating resident events that boost engagement. Previously, I supported hotel and brokerage customers, handled complex account escalations, and even contributed to call quality through monitoring, trend identification, and documented coaching—so I bring both relationship-first service and performance discipline to every interaction.

Experience

Work history, roles, and key accomplishments

Current

Leasing Specialist

Current

Park & Kingston

Sep 2023 - Present (2 years 9 months)

Managed leads, conducted tours, and converted prospects into residents while delivering high-touch customer service. Resolved concerns using conflict-resolution strategies and planned resident events to strengthen community engagement.

Lead Management Customer Service Conflict Resolution Community Engagement Event Planning CRM Property Management

Front Desk Agent

Hyatt Place Hotel

Jan 2022 - Feb 2023 (1 year 1 month)

Handled guest check-in/out, billing, reservations, and travel inquiries via in-person and phone support. Followed security, cash-handling, and credit card procedures to ensure accurate, compliant service.

Guest Service Check Out Reservations Billing Support Phone Support Cash Handling Credit Card Procedures

Quality Evaluator Specialist

United Healthcare

Apr 2019 - Jan 2022 (2 years 9 months)

Monitored call quality and ensured adherence to company compliance standards. Identified call trends, delivered documented coaching/feedback, and provided insights to leadership to improve performance.

Call Quality Monitoring Compliance Coaching Feedback Trend Analysis Documentation

Brokerage Client Services Rep

Wells Fargo Brokerage Services

Jan 2017 - Apr 2019 (2 years 3 months)

Assisted clients with online account access and credential verification, resolving complex issues and handling escalations. Supported FCCS clients across multiple brokerage platforms to ensure timely account access and problem resolution.

client support Account Access Escalation Management Troubleshooting Online Banking Support Customer Service

Customer Service Representative

Nutrisystem

Sep 2016 - Jan 2017 (4 months)

Handled high-volume inbound calls and educated customers on products and services using established quality scripts. Maintained 96% adherence to quality standards while supporting customer needs.

Inbound Calls Customer Education Quality Scripts Customer Service Communication Compliance

Telephone Service Representative

Police and Fire Credit Union

Jun 2015 - Sep 2016 (1 year 3 months)

Assisted members with account information and focused on one-call resolution. Followed financial regulations and communicated with customers in line with organizational standards.

Member Support Account Information Financial Regulations Compliance Phone Support Troubleshooting