Open to opportunities

Lee Reed

@leereed

Message

I am an experienced leasing consultant and hospitality professional focused on resident relations.

United States

Message

What I'm looking for

I’m seeking a resident-focused leasing or property-management role where I can apply leasing, compliance and guest-service expertise, drive process improvements, and grow into expanded operational responsibility within a collaborative team.

I am a leasing consultant and hospitality professional with more than a decade of guest service and front-office experience, now supporting property operations as an Assistant Property Manager. I handle leasing, applicant screening, HUD/Section 8 paperwork, lease renewals, vendor coordination, recordkeeping and financial tasks, and I helped develop eviction process documentation that reduced legal processing time.

I bring strong customer-service, cash-handling and night-audit skills and am proficient with CRM tools and property software such as AppFolio, Rent Manager, SafeRent and BlueMoon. I thrive in multitask environments, prioritize lease compliance and resident satisfaction, and aim to deliver operational improvements and a positive resident experience.

Experience

Work history, roles, and key accomplishments

Current

Leasing Consultant/Assistant Property Manager

Current

Seams LLC/ Vesteco Real Estate Management

Mar 2024 - Present (1 year 5 months)

Greeted prospects and qualified them by covering all criteria, immediately recording all telephone and in-person visits on appropriate reports. Conducted property tours for potential tenants, handled the application process, including collecting necessary documentation, verifying information, and ensuring compliance with fair housing laws.

CRM Software Organizational Skills Office Management Customer Service Communication Skills Account Reconciliation Guest Service CSR SafeRent English Bank Reconciliation Hospitality Upselling Typing

Front Desk Agent

Hampton Inn & Suites Jacksonville/Orange Park

Feb 2023 - Present (2 years 6 months)

Welcomed guests upon their arrival and assigned rooms, providing customer engagement in a positive manner. Performed all check-in and check-out tasks, and managed online and phone reservations.

Customer Service Reserving Check Out Upselling Communication Hotel Operations Payment Processing

Guest Service Agent

Hilton Home2 Suites Charlotte Airport

Mar 2022 - Present (3 years 5 months)

Greeted visitors professionally, checking temperatures and providing face masks as needed. Answered and received phone calls, assisting callers with questions and inquiries, and connecting them with appropriate staff.

Customer Service Administrative Support Record keeping Communication Crisis Management

Night Auditor

Hilton Charlotte Executive Park

May 2021 - Present (4 years 3 months)

Welcomed guests upon their arrival and assigned rooms, providing positive customer engagement. Performed all check-in and check-out tasks, and managed online and phone reservations.

Customer Service Reserving Check Out Payment Processing Hotel Operations Upselling Communication

Night Auditor

Tru by Hilton

Nov 2019 - Present (5 years 9 months)

Provided a first-rate guest experience, including cleaning the front desk and lobby area. Closed, balanced, and made necessary corrections to guest accounts, processing payments from guests.

Guest Experience Account Reconciliation Payment Processing Customer Service Inventory Management Security Awareness

Education

Degrees, certifications, and relevant coursework

Blackville-Hilda High School

High school diploma, General Studies

1991 - 1995

Completed a high school diploma with a focus on General Studies. Developed foundational knowledge across various subjects during the four-year program.