Beatrice Thorn

I’m a leasing and customer service professional who guides prospective and future residents through viewing, applying, and moving into homes. In my National Leasing Consultant role, I manage and update a database, act as a liaison with market teams Renovations, Turns, and Service, and partner with the Customer Onboarding team to ensure application needs are met, leases are signed, and move-in monies are collected before the move-in date.

Before that, I strengthened the full application and move cycle as a Lease Application Coordinator—training in single-family home services, responding to phone and email leads, setting appointments, handling confidentiality, and processing applications to coordinate move ins and move outs. Earlier customer service experience sharpened my ability to resolve inbound inquiries, route calls/emails/tickets, identify priority issues, and use analytical thinking to recommend process improvements and streamline customer service models, supported by tools like Salesforce and Microsoft Office.