Alexis Krasneck

I am an experienced leasing agent and customer service professional with a strong track record in de-escalation, tenant relations, and operational support. I bring practical experience managing customer concerns, coordinating move-ins, and maintaining high occupancy through effective outreach.

At Consumer Cellular I served as the primary point of contact for escalated customer issues, applying active listening and conflict-resolution techniques to protect customer relationships and meet KPIs. I documented case details precisely in CRM systems and collaborated with cross-functional teams to resolve billing and technical problems.

Previously, as a Leasing Professional I conducted property tours, verified tenant information, coordinated lease paperwork and move-ins, and supported property management tasks including maintenance follow-ups and rent collection. I used market research and marketing strategies to help sustain high occupancy rates.

I am known for a collaborative approach, patience, clear communication, and creative problem-solving. I seek roles where I can apply hands-on customer service and leasing expertise to improve resident satisfaction and operational efficiency.