Alexis Krasneck
@alexiskrasneck
Experienced leasing and customer service professional focused on client retention.
What I'm looking for
I am an experienced leasing agent and customer service professional with a strong track record in de-escalation, tenant relations, and operational support. I bring practical experience managing customer concerns, coordinating move-ins, and maintaining high occupancy through effective outreach.
At Consumer Cellular I served as the primary point of contact for escalated customer issues, applying active listening and conflict-resolution techniques to protect customer relationships and meet KPIs. I documented case details precisely in CRM systems and collaborated with cross-functional teams to resolve billing and technical problems.
Previously, as a Leasing Professional I conducted property tours, verified tenant information, coordinated lease paperwork and move-ins, and supported property management tasks including maintenance follow-ups and rent collection. I used market research and marketing strategies to help sustain high occupancy rates.
I am known for a collaborative approach, patience, clear communication, and creative problem-solving. I seek roles where I can apply hands-on customer service and leasing expertise to improve resident satisfaction and operational efficiency.
Experience
Work history, roles, and key accomplishments
Deescalations Representative
Consumer Cellular
Jun 2025 - Present (5 months)
Acted as primary contact for escalated customer concerns, resolving billing and technical issues to protect customer relationships and meet KPIs for satisfaction and retention.
Leasing Professional
Western Wealth Communities
Jan 2023 - Apr 2024 (1 year 3 months)
Conducted property tours, processed lease paperwork and verifications, and executed marketing and tenant coordination to maintain high occupancy and streamline move-ins.
Housekeeper
SouthWest Cleaning Authority
Nov 2021 - Nov 2021 (0 months)
Delivered thorough residential and office cleaning services, maintained safety with proper product use, and improved client satisfaction through reliable, detail-oriented service.
Education
Degrees, certifications, and relevant coursework
Canyon View High School
High School Diploma, General Education
High school diploma from Canyon View High School, focused on general secondary education.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Job categories
Interested in hiring Alexis?
You can contact Alexis and 90k+ other talented remote workers on Himalayas.
Message AlexisFind your dream job
Sign up now and join over 100,000 remote workers who receive personalized job alerts, curated job matches, and more for free!
