Open to opportunities

Jashana Faure

@jashanafaure

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Compassionate healthcare professional with strong administrative and clinical skills.

United States

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What I'm looking for

I am seeking a role that allows me to utilize my clinical skills while providing compassionate care to patients in a supportive environment.

I am a dedicated healthcare professional with a strong background in both administrative and clinical roles. My experience as a Certified Nursing Assistant at Oakwood Nursing Home allowed me to develop essential skills in patient care, including conducting routine checks on vital signs and assisting patients with daily activities. I take pride in promoting healthy habits and overall wellness among my patients, ensuring they receive the best possible care.

In addition to my clinical experience, I have a solid foundation in customer service, having worked as a FEMA Disaster Customer Service Representative and a Customer Service Representative at Teleperformance. These roles honed my ability to communicate effectively and empathetically with individuals in distress, providing them with the necessary information and resources to navigate challenging situations. I am skilled in data entry, time management, and utilizing various software programs, which enhances my ability to support healthcare operations efficiently.

Experience

Work history, roles, and key accomplishments

Certified Nursing Assistant

Oakwood Nursing Home

Jun 2022 - Jul 2023 (1 year 1 month)

Documented patient intake and dietary requirements, assisting with feeding. Conducted routine checks on patient vitals, including blood pressure, blood sugar, and heart rate. Assisted patients with shaving, bathing, and oral hygiene to promote healthy habits and overall wellness.

Patient Care Documentation Hygiene Assistance

FEMA Disaster Customer Service Rep

GDIT

May 2020 - Jun 2022 (2 years 1 month)

Provided survivors with information on their application status and verified/updated applicant data. Analyzed disaster victims' questions to refer them to local resources for immediate help. Assisted victims by identifying needed help using FEMA’s registration intake system.

Customer Service Data Entry Call Center Operations FEMA Communication

Customer Service Representative

Teleperformance

May 2018 - May 2020 (2 years)

Identified customer needs and wants through intentional conversation to reinforce brand experience. Used company resources to build strong, enduring relationships and achieve productivity and sales goals. Shared current products and fashion trends with customers, answering questions about the brand's offerings.

Customer Service Sales Communication Brand Experiences Product Knowledge Relationship Building Time Management Data Entry

Education

Degrees, certifications, and relevant coursework

Remington College-Shreveport

Certificate, Medical Assisting

Completed the Medical Assisting Program, gaining essential administrative and clinical skills relevant to healthcare support roles. This program prepared me for various tasks including patient assessment, vital sign measurement, and administrative duties.