Jasful Germo

As a member advocate for the Prescription Drug Plan, your responsibilities include becoming an expert on plan benefits, providing clear and confident explanations to members, mastering communication skills to address concerns, assisting with medication cost inquiries, maintaining detailed records, and solving complex issues by escalating when needed.

As a customer service representative, I assist members with claim denials, transfer them to the correct department, guide them in making premium payments, provide benefit information, update member details, ensure customer satisfaction with empathy and proactive solutions, and collaborate with internal teams for efficient problem-solving.