Open to opportunities

Jarry Regonil

@jarryregonil

Message

Experienced Call Center Agent, willing to learn more!

Philippines

Message

What I'm looking for

Data Entry. Content Moderator. Back Office. Email.

I have been in the BPO industry for almost 8 years. I am trained to do inbound/outbound calls, answer emails and chats, and also do Data Entry tasks. I am fluent in the English language as well, I am dealing with clients and customers using this language most of the time. I am hardworking and I can guarantee you that I will always provide my absolute 100% every time!

Experience

Work history, roles, and key accomplishments

Customer Service Representative (Healthcare Account)

WNS Global Services

Jul 2022 - Present (2 years 11 months)

Developed effective relationships with insurance company representatives and managed pre-authorization processes. Tracked and recorded significant data related to insurance verification and communicated information to staff.

Relationship Management Insurance Verification Data Tracking Data Recording Communication Healthcare Account Management

Travel Consultant

IGT Solutions

Jun 2018 - Present (7 years)

Determined client needs and recommended suitable travel packages. Organized comprehensive travel arrangements including tickets, accommodation, and transportation, providing travelers with essential information and materials.

Client Needs Assessment Travel Planning Package Recommendation Booking Management Customer Service Travel Logistics

Customer Service Representative

Convergys

Jun 2016 - Present (9 years)

Resolved customer issues and complaints while managing high volumes of inbound and outbound calls. Maintained accurate records of interactions and provided product/service information, including upselling when appropriate.

Customer Issue Resolution Call Management Record Keeping Product Information Upselling Customer Service Call management Record keeping Customer issue resolution

Basketball Coach

Queen's Row Integrated Science School

Jun 2015 - Present (10 years)

Understood basketball league rules and player abilities to position team members effectively. Devised plays and strategies based on player talents and studied opposing teams and coaches.

Basketball Coaching Rule Interpretation Player Assessment Strategy Development Game Planning Opponent Analysis