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Jared Leguillow

@jaredleguillow

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Experienced Customer Service Representative with a focus on client satisfaction.

United States

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What I'm looking for

I am looking for a role that values customer satisfaction and offers growth opportunities.

My name is Jared Leguillow Vargas, and I am an experienced Customer Service Representative with over five years of experience in remote environments. I have a proven track record of resolving client issues efficiently, handling over 150 client tickets monthly while maintaining a 95% customer satisfaction rate at GoHighLevel. My expertise lies in utilizing CRM systems, problem-solving, and enhancing business operations.

In my previous role as Director of SEO Operations and COO at Rose Residential Cleaning, I successfully implemented automated CRM software that significantly improved customer feedback. Additionally, I developed a fully operational website that increased customer traffic and engagement by over 120%. My analytical skills were further honed through managing and analyzing data with Google Analytics, optimizing campaigns, and improving ROI.

Experience

Work history, roles, and key accomplishments

Current

Senior Specialist

Current

GoHighLevel

Jun 2023 - Present (2 years)

Responsible for handling and resolving over 150+ client tickets monthly, achieving a 95% customer satisfaction rate.

Customer Service Problem Solving CRM Software Communication Remote Work

Director of SEO Operations/COO

Rose Residential Cleaning

Sep 2022 - Mar 2023 (6 months)

Incorporated automated CRM software to enhance customer feedback and created a fully operational website, increasing customer traffic and engagement by over 120%.

CRM Software Google Analytics Data Analysis

Customer Service Representative

REEF Technology

Aug 2021 - Feb 2023 (1 year 6 months)

Assisted customers with purchases, sales, and issues while answering an average of 100+ calls per shift, exceeding performance metrics by 30%.

Customer Service Salesforce Communication Call Center Operations Remote Work

Education

Degrees, certifications, and relevant coursework

University of South Florida

Bachelor's in Global Business, Global Business

2019 - 2023

Pursued a Bachelor's degree in Global Business with a focus on Management, gaining knowledge in various aspects of business operations and management strategies.