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Jaquinta Scott

@jaquintascott

Customer success and technical support specialist at T-Mobile who created Salesforce reports to gather customer trend data.

United States

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What I'm looking for

I’m motivated to enhance the employee experience and contribute positively to customers’ overall success.

At T-Mobile, I provided remote technical support to local businesses, troubleshooting software, devices, and network services. I also created Salesforce reports to gather trend data and supported customers with account and billing inquiries.

At UbreakiFix by Asurion, I improved the corporate sales close rate by 7% and developed training processes and workshops. I also recruited and managed a team of five employees.

At Victoria Secret, I collaborated on a customer onboarding program that increased product adoption by 25%. I also developed customer success strategies associated with a 20% increase in customer retention.

Experience

Work history, roles, and key accomplishments

Business Tech Support Specialist

T-Mobile

Apr 2024 - Jan 2026 (1 year 9 months)

Provided remote technical support including software, system configurations, and hardware troubleshooting. Created Salesforce reports for trend data gathering and supported account management activities.

Salesforce Troubleshooting Network Support VPN VLAN Fiber Solutions Customer Support Reporting

Store Lead

UbreakiFix by Asurion

Jan 2024 - Jul 2024 (6 months)

Improved corporate sales close rate by 7% and managed a team of 5 employees. Developed training processes and led workshops to strengthen product brand.

Sales Team Management Training Process Improvement Customer Service Inventory Analysis

Phone Repair Specialist

Asurion

Mar 2022 - Dec 2023 (1 year 9 months)

Repaired and tested electronic devices to component level, resolved customer complaints, and provided hybrid remote chat support and sales.

Repair Soldering Troubleshooting Customer Service Live Chat Sales

Marketing and Content Intern

Bath and Body Works

Jan 2022 - Dec 2023 (1 year 11 months)

Assisted senior copywriters in drafting content and researched industry trends. Proofread and edited over 100 pieces of content, improving content retrieval time by 15%.

Copywriting Editing Research Content Management Email Marketing

Customer Success Manager

Victoria Secret

Oct 2020 - Dec 2021 (1 year 2 months)

Collaborated with cross-functional teams to launch a customer onboarding program, increasing product adoption by 25%. Managed over 20 employees and improved customer retention by 20%.

Customer Success Onboarding Team Management Retention Cross Functional Collaboration Strategy

Administrative Assistant

Walmart

Mar 2017 - Mar 2020 (3 years)

Performed administrative duties including calendar management, data collection, and expense report reconciliation. Coordinated activities across multiple departments.

Administrative Support Calendar Management Data Entry Communication Skills Organization Expense Reporting

Education

Degrees, certifications, and relevant coursework

American Intercontinental University

Bachelor's, Business Communications and Marketing

2022 - 2026

Grade: 3.8/4.0

Activities and societies: Dean's List for all semesters attended.

Pursued a Bachelor's degree in Business Communications and Marketing, graduating with a 3.8 GPA and earning Dean's List honors for all semesters attended.