Open to opportunities

Sierra Brass

@sierrabrass

Message

Reliable candidate with strong organizational and communication skills.

United States

Message

What I'm looking for

I am looking for a role that values growth and efficiency, where I can leverage my skills in customer service and digital marketing to drive company objectives.

I am a results-driven professional with a solid record of achieving customer retention goals through relationship building and advanced product knowledge. My experience spans various roles, including technical support and sales, where I have consistently leveraged my strong organizational skills and mastery of tools like Salesforce CRM to optimize customer service operations.

Currently, I work in technical support at Intuit QuickBooks, where I educate customers on financial management solutions and implement data-driven strategies to enhance customer satisfaction. My background in sales at Victoria's Secret & PINK and customer service at Tops Friendly Markets has equipped me with the ability to analyze sales trends and drive growth while maintaining a focus on customer needs.

Experience

Work history, roles, and key accomplishments

Current

Technical Support and Soft Sales

Current

Intuit Quickbooks

Feb 2024 - Present (1 year 4 months)

In this role, I leveraged Salesforce CRM to optimize customer service operations and analyze customer data for targeted upselling recommendations. I educated customers on Intuit QuickBooks services, ensuring they made informed decisions regarding financial management solutions.

Salesforce CRM Customer Service Data Analysis Upselling Financial Management Communication Problem Solving Technical Support

Sales Agent

Victoria's Secret & PINK

Feb 2019 - Jan 2022 (2 years 11 months)

As a Sales Agent, I drove sales growth by engaging in multiple store areas, analyzing sales trends, and collaborating with the sales team to boost product sales and provide support. I also provided reports on sales activity and forecasts to management.

Sales Growth Customer Engagement Sales Analysis Team Collaboration Reporting Cashiering Communication

Customer Service Representative

Tops Friendly Markets

Jul 2016 - Sep 2018 (2 years 2 months)

In my role as a Customer Service Representative, I provided exceptional support, resolved customer inquiries, and built sustainable relationships through effective communication. I also assisted in various store operations to maintain service quality.

Customer Support Relationship Building Problem Solving Communication Cashiering Teamwork Quality

Education

Degrees, certifications, and relevant coursework

Middle Georgia State University

Bachelor of Science, Criminal Justice

2020 - 2024

Pursuing a Bachelor of Science in Criminal Justice with a minor in Information Technology and Pre-law. The program includes coursework in Database Systems, Systems Analysis, Legal Ethics in IT, Intro. to Computer Science, Python, and SQL.