tumininu kuti
@tumininukuti
Customer Support professional specializing in debt recovery, repayment negotiations, and customer care.
NigeriaWhat I'm looking for
I’m a dedicated customer support professional with over four years of experience in debt management and customer relations. I engage customers professionally across phone, email, and digital channels to resolve inquiries efficiently and negotiate repayment solutions that support both organizational objectives and customers’ financial well-being.
I consistently exceed monthly performance targets and contribute to the recovery of over ₦300 million monthly. I maintain accurate customer records in CRM systems, follow up to encourage repayment commitments, and handle sensitive financial matters with empathy and professionalism.
Experience
Work history, roles, and key accomplishments
Customer Support Representative
BFREE Africa
Feb 2022 - Present (4 years 4 months)
Provided customer support for debt repayment plans, account status, and financial obligations via phone, email, and digital channels. Improved repayment commitments by educating customers on options and maintaining accurate CRM records, contributing to recovery of over ₦3 million monthly.
Education
Degrees, certifications, and relevant coursework
Yaba College of Technology
Higher National Diploma (HND), Business Administration
2015 - 2017
Grade: Upper Credit
Earned a Higher National Diploma (HND) in Business Administration with Upper Credit at Yaba College of Technology (2015–2017).
Yaba College of Technology
National Diploma (ND), Business Administration
2011 - 2013
Earned a National Diploma (ND) in Business Administration at Yaba College of Technology (2011–2013).
Western College
West African Senior School Certificate (WAEC)
2005 - 2011
Completed secondary education at Western College, earning the West African Senior School Certificate (WAEC) (2005–2011).
Tech stack
Software and tools used professionally
Availability
Location
NigeriaAuthorized to work in
Job categories
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