At Fortrade Ltd, I managed customer account pipelines for a CFD and Forex trading platform, serving as the primary point of contact. I onboarded and educated 150+ customers on digital financial products and trading platforms.
I handled daily customer interactions and supported engagement, retention, and product adoption through phone and email communication. I also worked toward customer activity, engagement, and revenue KPIs.
At Footlocker, I connected customers with tailored footwear and apparel recommendations, contributing to a 30% increase in customer satisfaction scores. I also exceeded personal sales targets and contributed to improved team sales performance.
For a consulting project with Moorhouse, I led primary research and quantitative analysis of 500+ survey responses on post-COVID transformation challenges in the UK civil services sector. I used Excel, JIRA, and Monday.com to support analysis, project delivery, and client-ready reports.
