Jannelle J
@jannellej
I streamline revenue operations, customer support, compliance reviews, and financial systems workflows.
PhilippinesWhat I'm looking for
At Screencastify, I manage user orders in Salesforce, process financial transactions through Chargebee, and coordinate Jira tickets with Engineering, Sales, RevOps, Finance, and other teams.
I curate Zendesk Admin content using AI solutions to help users find instant self-service resolutions, while triaging cases and ensuring issues are resolved across staging and production environments.
My experience also includes compliance review at LaunchGood, where I screen accounts and documents for risk, prepare enhanced due diligence reports, and review advertising for compliance. At Accenture, I configured SAP FICO modules, supported financial processes and reporting, and performed unit and smoke testing after build sessions.
Experience
Work history, roles, and key accomplishments
Managed user orders in Salesforce and processed financial transactions via Chargebee. Collaborated with Engineering teams to manage Jira tickets for defects, triaging cases for Engineering, Sales, RevOps, Finance, and other departments. Curated Zendesk Admin content leveraging AI solutions for self-service resolutions.
Education
Degrees, certifications, and relevant coursework
Carlos Hilado Memorial State University
Bachelor of Science, Information Technology
2009 - 2013
Bachelor of Science in Information Technology degree from Carlos Hilado Memorial State University from 2009 to 2013.
Availability
Location
PhilippinesAuthorized to work in
Salary expectations
Social media
Job categories
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