Janne Estaniel

Partnered with Tax and Legal teams during corporate transitions; served as Acting Collections Team Lead and designed customized commercial payment plans; instituted SME-led QA protocols and built onboarding architecture to cut ramp time.

Managed the enterprise collections lifecycle, automated portal submissions, and executed targeted payment follow-ups; resolved deep invoice disputes and structural PO mismatches; enforced strict AR governance policies and anchored Cash-App payment reconciliations.

Structured complex enterprise transactions, aligning localized AEs with commercial strategies and revenue recognition rules; enforced pricing discount guardrails and audited contract iterations; governed approval workflows and system compliance.

Directed the active sales support queue and communication channels, maneuvering late-stage enterprise opportunities while beating SLAs; collaborated with Sales Ops and Systems Engineering to optimize system logic; interpreted contract compliance boundaries and executed accurate order generation; directed ad hoc analytical cleanup projects.

Handled complex enterprise billing inquiries and contract re-evaluations to maximize customer retention; led QA review architecture for support workflows and mentored junior specialists.

Developed targeted collections methodologies that stabilized aging portfolios and mitigated cash exposure; negotiated payment restructures and balanced customer-centric diplomacy with corporate compliance; built automated aging matrices and trend reports.

Strengthened global credit posture by updating risk evaluation models and tightening underwriting parameters; served as senior escalation node to arbitrate high-tier credit standoffs; structured peer-mentorship and training paths for junior credit analysts.

Managed a diverse portfolio of customer accounts and reduced delinquencies through proactive collections strategies; negotiated settlements and structured payment plans; mentored junior staff and embedded compliance-oriented practices.

Commanded a high-volume, diverse international corporate portfolio; reduced baseline delinquency trends by developing tailored, risk-adjusted payment restructures; negotiated complex out-of-court legal workouts and structured settlement agreements.

Pursued a Bachelor of Arts in Consular and Diplomatic Affairs, gaining a strong foundation in international relations and diplomacy.