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Janine Lamm-Roy

@janinelamm-roy

I build scalable SaaS services organizations that connect commercial discipline to measurable customer outcomes.

At Togetherwork, I led Professional Services, Managed Services, Customer Education, and delivery operations across a 30+ product SaaS portfolio. I held executive responsibility for a 95-person organization and $50M Services business, spanning P&L, commercial strategy, capacity, governance, and organizational design.

I increased Professional and Managed Services revenue by 12% without operating-expense growth, consolidated 30 product-aligned teams into 13 enterprise-aligned teams, and improved customer time-to-value by 15% while reducing escalations by 7%.

Before Togetherwork, I stabilized and scaled Professional and Managed Services at Fonteva, founded Cogknowscenti to recover complex enterprise initiatives, and helped Greatwave strengthen delivery practices across globally distributed teams. I also built and led technical consulting organizations at Digineer and supported enterprise modernization and business-process transformation at Russell Reynolds Associates.

I focus on connecting strategy, operating decisions, and execution through clear accountability, delivery discipline, and measurable customer outcomes.

Experience

Work history, roles, and key accomplishments

Senior Vice President, Professional Services & Customer Education

Togetherwork

Jan 2020 - Dec 2026 (6 years 11 months)

Led Professional Services, Managed Services, Customer Education, and delivery operations across a 30+ product SaaS portfolio, holding executive responsibility for a 95-person organization and $50M Services business. Increased non-recurring and recurring revenue by 12% without corresponding operating expense growth.

Professional Services Managed Services P&L management Revenue Forecasting Margin Analysis Capacity Planning Organizational Design Delivery Governance Kantata AI enabled Services Customer Education Enablement Salesforce Microsoft

Founder & Principal Consultant

CogKnowscenti

Jan 2019 - Dec 2020 (1 year 11 months)

Founded an independent consulting practice focused on complex enterprise initiatives, applying delivery and leadership experience to align strategy, operating decisions, and execution around measurable success.

Consulting Transformation Delivery Stabilization Leadership Alignment Operating Cadence Outcome Measurement

Senior Engagement Manager

GreatWave

Jan 2016 - Dec 2019 (3 years 11 months)

Helped scale delivery by introducing stronger operating discipline, repeatable delivery practices, and customer-management structures across a globally distributed team. Managed strategic enterprise customer relationships and complex SaaS implementations.

Salesforce SaaS Implementation Delivery Governance Customer Relationship Management Team Coordination Operational Discipline

Manager of Operations, Technical Consulting

Diginier

Jan 2013 - Dec 2016 (3 years 11 months)

Built and led two technical consulting organizations totaling 30+ consultants, establishing team structures, delivery practices, and leadership. Managed workforce and economic levers including utilization, revenue forecasting, and capacity planning.

Technical Consulting Team Leadership Utilization Management Revenue Forecasting Capacity Planning Hiring Microsoft

Manager, Business Analytics

Russell Reynolds Associates

Jan 2010 - Dec 2014 (4 years 11 months)

Led globally distributed teams supporting enterprise application modernization and business-process redesign, translating business requirements into technology and workflow solutions. Led analysis and design for modernization of a bespoke content-management platform.

Business Analysis Enterprise Modernization Business Process Redesign Stakeholder Alignment Content Management Web Technologies

Vice President, Professional Services

Fonteva

Recruited to stabilize and scale a rapidly evolving Salesforce ISV environment, leading Professional Services and Managed Services through stabilization and subsequent acquisition by Togetherwork. Rebuilt the operating model for distributed delivery and standardized governance.