I am looking for senior operating roles where I can help companies scale execution and delivery without losing control of margin or performance. I focus on building operating rhythm, aligning finance with execution, and putting governance in place so decisions translate into consistent outcomes.
Looking for a job
Heath Galyon
@heathgalyon
I’m an operations executive who stabilizes delivery and protects revenue through scalable operating models.
United StatesWhat I'm looking for
I step in when execution lacks discipline and financial outcomes are hard to predict. I design and operationalize systems that connect operations, finance, and execution—building governance, accountability, and performance management across complex service environments.
In my current role at Vendavo, I launched a Partner Success operating model with stage-gate governance, a delivery readiness framework, and partner accountability to improve delivery predictability and reduce revenue risk. I also improved services gross margin by 7% above plan by aligning services FP&A with delivery execution and strengthening demand, capacity, and governance discipline.
Earlier, at Optimizely, I built and scaled global Partner Success Delivery Assurance supporting 600+ partners protecting 70% of revenue. Before that, as COO and VP in professional services, I rebuilt operating rhythm and financial discipline across 120+ FTEs and drove enterprise delivery readiness—turning chaos into enterprise-grade execution aligned to customer outcomes and margin performance.
Experience
Work history, roles, and key accomplishments
Led Partner Success and Service Operations at Vendavo, designing a global partner operating model with stage-gate governance, delivery readiness, and accountability frameworks to improve delivery predictability and protect ARR and NRR. Delivered services margin 7% above plan by aligning FP&A with delivery and shifting to partner-led capacity.
Built and scaled global Partner Success at Optimizely, creating a delivery assurance model across 600+ partners supporting ~70% of revenue. Established risk governance, QBRs, and partner maturity frameworks to improve delivery predictability, CSAT, and NRR, while advising leadership on partner performance, prioritization, and resource decisions.
SL
Led a large-scale international iTunes currency conversion program for Apple with 40+ stakeholders, ensuring a compliant, reliable launch. Built Technical Enablement practice to $3M in year one through hiring, alliances, and utilization discipline. Co-authored healthcare API monetization whitepaper.
FP
Chief Operating Officer & VP of PS
FPX
Apr 2013 - Jan 2016 (2 years 9 months)
Partnered with CEO and board to drive strategy, planning, and operational maturity at FPX. Established operating rhythm, governance, and financial discipline across a 120-person organization, improving forecast accuracy, delivery predictability, and margin performance. Built the foundation that enabled a successful PE exit to HGGC.
Owned professional services commercial governance, partnering with presales to ensure scoping accuracy, SOW quality, pricing discipline, and clean delivery handoffs that protected margin and customer outcomes. Led delivery teams executing complex database marketing and digital strategy engagements and personally turned around an exit-risk enterprise account into the number one client reference.
SS
Service Delivery Executive
SunGard Availability Services
Oct 2009 - Jun 2012 (2 years 8 months)
Led service delivery transformation for UnitedHealth Group, driving approximately 40% account growth through improved reliability, incident reduction, and SOC 2 Type II compliance.
Served across business operations, technical architecture, and client success for a proprietary middleware platform enabling number portability across local exchange carriers. Supported platform operations, partner-facing delivery, and enterprise client engagement while sustaining an ongoing revenue model through Accenture’s retained resell rights and revenue share.
Education
Degrees, certifications, and relevant coursework
UM
University of Michigan–Dearborn
Bachelor of Science, Computer Science
Earned a B.S. in Computer Science at the University of Michigan–Dearborn.
Tech stack
Software and tools used professionally
Availability
Looking for a job
Location
United StatesAuthorized to work in
Salary expectations
180k-240k USD
Job categories
Skills
Operating Model ImprovementBusiness TransformationDelivery FrameworksDelivery AssuranceTime To ValueARR ProtectionNRR ProtectionPerformance ManagementEnterprise Execution FrameworksBudget ManagementCapacity PlanningDemand ManagementCross functional LeadershipC Suite And Board PartnershipP L OwnershipMargin ImprovementEBITDA OptimizationResource AllocationRisk ManagementCustomer Operations ManagementVendor GovernanceStaff Augmentation GovernanceDemand Capacity Governance DisciplineDelivery Dashboard BuildoutKantataBillable UtilizationProcess ImprovementOrganizational DesignOperational ExcellenceTechnical EnablementITILCOBITDISCAgenticMiddlewareOptimizelySungardAccentureAIProcess OptimizationOrganizational DevelopmentSOW ManagementFP&A
Interested in hiring Heath?
You can contact Heath and 90k+ other talented remote workers on Himalayas.
Message HeathFind your dream job
Sign up now and join over 250,000+ remote workers who receive personalized job alerts, curated job matches, and more for free!
