At Kindsight, I own a $14M P&L at 35% EBITDA and lead a 46-person organization delivering CRM and digital transformations for enterprise nonprofits. I’m integrating Affiniquest (AdvancementRM) and UC Innovation (Ascend) into one delivery model, while keeping 98% of key talent.
At Affinity, I led customer experience and professional services for venture capital, private equity, and investment banking clients. I onboarded more than $1M in new ARR per month across 50+ accounts and cut time-to-value by 40+ days; as interim Sr. Director of Technical & Customer Support, I cut resolution time by 4 days while holding 96% CSAT.
At Blackbaud, I progressed through four promotions, leading customer success and global support teams across nonprofit and financial software. I cut time-to-resolution by 10% while maintaining 92%+ CSAT, and built a career path spanning Associate to Senior Director.
