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@janettareedy
Experienced medical professional with a strong background in customer service.
I am a dedicated healthcare professional with over 13 years of experience in customer service and 12 years in the medical field. My journey has equipped me with a deep understanding of clinical operations and patient care, which I aim to leverage as I pursue my goal of becoming a medical director. I have consistently contributed to improving workflows and enhancing patient experiences through effective communication and problem-solving.
Throughout my career, I have held various roles that have honed my skills in scheduling, authorization, and patient relations. At Ironwood Cancer Research Center, I excelled in managing authorization requests and ensuring seamless communication between patients and healthcare providers. My experience at Simon Med Radiology further solidified my commitment to patient care, where I provided 24/7 support and maintained strong relationships with both patients and medical staff.
I am passionate about fostering a positive work environment and am eager to bring my expertise in clinical operations and patient advocacy to a leadership role in healthcare. I believe that my background in customer service, combined with my medical experience, positions me uniquely to contribute to a medical clinic or hospital's success.
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Work history, roles, and key accomplishments
Ironwood Cancer Research Center
May 2023 - Mar 2025 (1 year 10 months)
Obtained authorizations for all tests and established guidelines for each patient prior to treatment or scheduled office visits. Sorted and prioritized all incoming authorization requests, responding to "STAT" requests within 10 minutes.
Simon Med Radiology
Jul 2021 - May 2023 (1 year 10 months)
Retrieved authorizations from insurances and provided knowledge for upcoming procedures and appointments. Managed strong communications between doctors and patients, offering 24/7 access for patient issues.
Banner Radiology Scheduling
Apr 2020 - Jul 2021 (1 year 3 months)
Scheduled appointments per patient and provided trusting services for radiology prep. Maintained healthy communication between patients and doctors' offices, and handled 100-200 calls per day in a call center environment.
Trash Valet
Jan 2020 - Dec 2020 (11 months)
Loaded and unloaded trash, organizing trash take out per floor level. Managed trash control and project management for waste disposal.
LAZ Parking
Jan 2017 - Dec 2020 (3 years 11 months)
Maintained a database, issued parking permits, and reconciled reserved spaces. Conducted monthly meetings for HR and potential future clientele, and managed staff.
Karaoke Host
Jan 2017 - Dec 2019 (2 years 11 months)
Provided bar entertainment and organized karaoke events. Managed equipment transfer, busted tables, and filled condiment containers.
Retail
Jan 2016 - Dec 2019 (3 years 11 months)
Managed shipment, folded clothes, and handled inventory. Served as a Closing Supervisor and provided register training.
Welcoming Teacher
Jan 2017 - Dec 2018 (1 year 11 months)
Served as a Lead Closer/Day Teacher, responsible for lesson planning and maintaining communication with parents. Managed classroom cleanliness and conducted phone meetings and parent-teacher conferences.
Travel Agent
Jan 2014 - Dec 2015 (1 year 11 months)
Signed people up for cruises and upsold travel packages. Worked events as a sales representative and promoted giveaways on social media.
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