Open to opportunities

Janetta Reedy

@janettareedy

Message

Experienced medical professional with a strong background in customer service.

United States

Message

What I'm looking for

I am seeking a leadership role in healthcare where I can drive operational efficiency and enhance patient care.

I am a dedicated healthcare professional with over 13 years of experience in customer service and 12 years in the medical field. My journey has equipped me with a deep understanding of clinical operations and patient care, which I aim to leverage as I pursue my goal of becoming a medical director. I have consistently contributed to improving workflows and enhancing patient experiences through effective communication and problem-solving.

Throughout my career, I have held various roles that have honed my skills in scheduling, authorization, and patient relations. At Ironwood Cancer Research Center, I excelled in managing authorization requests and ensuring seamless communication between patients and healthcare providers. My experience at Simon Med Radiology further solidified my commitment to patient care, where I provided 24/7 support and maintained strong relationships with both patients and medical staff.

I am passionate about fostering a positive work environment and am eager to bring my expertise in clinical operations and patient advocacy to a leadership role in healthcare. I believe that my background in customer service, combined with my medical experience, positions me uniquely to contribute to a medical clinic or hospital's success.

Experience

Work history, roles, and key accomplishments

Radiology/Hematology Scheduling

Ironwood Cancer Research Center

May 2023 - Mar 2025 (1 year 10 months)

Obtained authorizations for all tests and established guidelines for each patient prior to treatment or scheduled office visits. Sorted and prioritized all incoming authorization requests, responding to "STAT" requests within 10 minutes.

Authorization Scheduling Communication Workflow Management Medical Terminology Prioritization

Physicians Support Coordinator

Simon Med Radiology

Jul 2021 - May 2023 (1 year 10 months)

Retrieved authorizations from insurances and provided knowledge for upcoming procedures and appointments. Managed strong communications between doctors and patients, offering 24/7 access for patient issues.

Authorization Communication Problem Solving Customer Service Data Entry

Scheduler/Corporate Representative

Banner Radiology Scheduling

Apr 2020 - Jul 2021 (1 year 3 months)

Scheduled appointments per patient and provided trusting services for radiology prep. Maintained healthy communication between patients and doctors' offices, and handled 100-200 calls per day in a call center environment.

Scheduling Patient Provider Communication Covid Experience Modern Day Technology Damage Control Human Resources Customer Service

Trash Valet

Jan 2020 - Dec 2020 (11 months)

Loaded and unloaded trash, organizing trash take out per floor level. Managed trash control and project management for waste disposal.

Loading And Unloading Project Management Waste Management Time Management Problem Solving Teamwork

Parking Operations Manager

LAZ Parking

Jan 2017 - Dec 2020 (3 years 11 months)

Maintained a database, issued parking permits, and reconciled reserved spaces. Conducted monthly meetings for HR and potential future clientele, and managed staff.

Database Management Auditing Conflict Resolution Training Goal Setting

Retail Associate/Supervisor

Retail

Jan 2016 - Dec 2019 (3 years 11 months)

Managed shipment, folded clothes, and handled inventory. Served as a Closing Supervisor and provided register training.

Inventory Management Customer Service Sales Team Leadership Problem Solving

Karaoke Host

Jan 2017 - Dec 2019 (2 years 11 months)

Provided bar entertainment and organized karaoke events. Managed equipment transfer, busted tables, and filled condiment containers.

Event Management Entertainment Customer Service Crisis Management Communication Problem Solving Time Management Teamwork

Welcoming Teacher

Jan 2017 - Dec 2018 (1 year 11 months)

Served as a Lead Closer/Day Teacher, responsible for lesson planning and maintaining communication with parents. Managed classroom cleanliness and conducted phone meetings and parent-teacher conferences.

Lesson planning Classroom Management Communications Management Parent Conferences Childcare Education