Monica Camarena

Managed a high volume of incoming legal intake calls, ensuring empathetic and urgent client interactions. Qualified prospective leads and efficiently completed retainer agreements, consistently meeting and exceeding performance and conversion goals.

Managed and maintained electronic health records (EHR) and the ORR's UAC portal, ensuring accurate and timely transcription and updates for clients. Provided immediate response and resolution to client medical complaints and urgent needs, collaborating with healthcare professionals to ensure optimal care.

Managed and optimized surgery schedules for patients, coordinating based on availability, urgency, and complex insurance authorization guidelines. Streamlined document verification and record-keeping processes, identifying and resolving discrepancies to ensure accuracy.

Orchestrated complex patient scheduling, balancing availability, urgency, and intricate insurance authorization guidelines for surgical and specialist appointments. Efficiently managed a high volume of daily patient referrals via a multi-line telephone system.

Conducted engaging in-home and group presentations, clearly explaining policy guidelines and benefits to prospective clients. Analyzed diverse customer needs to recommend and successfully upsell optimal insurance products and services.

Supervised and mentored a team of 15 office staff, overseeing daily tasks, performance, and conducting annual performance evaluations. Managed and optimized office inventory, ensuring adequate supply levels, timely ordering, and efficient resource allocation.

Prepared patients for examinations, accurately assessing and recording vital signs for both pediatric and adult patients. Maintained stringent sterilization protocols for instruments and disposed of contaminated supplies in full adherence to OSHA regulations.

Supervised and monitored groups of children, ensuring a safe and engaging environment. Assisted in setting up and facilitating developmentally appropriate activities (indoor/outdoor).

Currently pursuing a certificate in Spanish/English Medical Interpreting, focusing on developing advanced linguistic and cultural competencies for healthcare settings. This program enhances communication skills crucial for accurate medical translation and patient understanding.

Completed a comprehensive Medical Assistant program, gaining proficiency in clinical and administrative tasks essential for healthcare support. Acquired skills in patient care, medical procedures, and office management.

Obtained a High School Diploma, completing foundational education and developing essential academic skills. Prepared for further education and professional development.