Orji Blessing

Managed 60–80 patient calls daily, reducing missed-call rates by 60% and improving response efficiency; scheduled appointments, coordinated telehealth, and completed documentation in eClinicalWorks with 95%+ accuracy for referrals and prior authorizations.

Handled high-volume inbound calls assisting 70+ patients daily with scheduling, medication questions, and follow-ups; entered and updated clinical data in Tebra and triaged urgent concerns to providers.

Assisted with prescription processing, refill requests, medication inventory management, labeling, and patient medication queries while supporting pharmacists with data entry and ensuring safety and confidentiality.

Managed patient scheduling and chart updates using Athenahealth, handled insurance verification and referrals, and improved workflow efficiency by organizing digital records, reducing documentation errors by 25%.

Completed HND training in pharmacy technician studies focusing on practical and theoretical aspects of medication handling and patient safety.

Completed HIPAA compliance certification covering privacy, security, and regulatory requirements for handling protected health information.

Completed a Medical Virtual Assistant program focused on clinical documentation, scheduling, and telehealth coordination.

Completed CRM and workflow automation training to support practice management and process optimization in healthcare settings.