Braimoh Victoria User

Managed daily appointment scheduling and EHR-based patient intake for a 3-provider outpatient clinic using Athenahealth. Verified insurance eligibility/prior authorizations and supported telehealth visits while maintaining HIPAA-compliant confidentiality.

Triaged incoming patient calls and routed urgent requests while scheduling routine follow-ups. Updated patient charts in the practice’s EHR system, supported referral coordination, and prepared daily provider schedule summaries.

Served as the first point of contact for healthcare students, handling check-ins and high-volume inquiries by phone and email. Scheduled appointments and maintained student records/files in line with confidentiality standards, including processing payments and billing/enrollment inquiries.

Built an EHR portfolio in TherapyNotes demonstrating end-to-end patient intake, appointment scheduling, and documentation workflows. Created a case-study presentation focused on patient record management and provider scheduling processes.

Grade: 4.73/5.0

Earned a B.A. in Linguistics and Communication Studies at the University of Port Harcourt.