Open to opportunities

Stella Peter

@stellapeter

Message

Reliable and detail-oriented Administrative Virtual Assistant and Customer Support Representative.

Nigeria

Message

What I'm looking for

I'm seeking a remote role combining clinical expertise and CRM/VA skills to improve patient/customer outcomes, automate workflows, collaborate with supportive teams, and grow into leadership roles focused on operational excellence.

Reliable and detail-oriented Administrative Virtual Assistant and Customer Support Representative with proven experience in email management, calendar organization, data entry, appointment scheduling, and general administrative support. I help busy professionals stay organized and focused by managing daily tasks efficiently and ensuring nothing slips through the cracks. Known for my clear communication, professionalism, and strong attention to details, I make sure inboxes stay organized, schedules run smoothly, and administrative operations stay on track.

Experience

Work history, roles, and key accomplishments

Current

Senior Nursing Officer

Current

Springforth Clinic

Jul 2019 - Present (6 years 4 months)

Delivered clinical care and supervised nursing staff at a hybrid clinic, providing remote education to 200+ patients annually and increasing treatment adherence by 22%. Streamlined intake, documentation, and communication workflows to reduce administrative delays and improve response times.

Patient Care Patient Education Team Supervision Clinical Documentation Inventory Management Workflow Optimization

Virtual Assistant

Brightpath Solutions

Jan 2025 - Aug 2025 (7 months)

Served as first point of contact handling 150+ inquiries monthly with a 95% resolution rate and managed CRM updates to reduce documentation backlog by 15%. Scheduled 100+ virtual meetings monthly and prepared weekly performance reports to optimize operations and client adherence.

Customer Support HubSpot Freshdesk CRM Management Scheduling Google Workspace Zoom Reporting Ticket Resolution

Nursing Officer

Springforth Clinic

Jan 2015 - Jun 2019 (4 years 5 months)

Assisted patients with mobility, hygiene, and medication administration, achieving a 95% patient satisfaction rating and reducing fall incidents by 10%. Monitored vital signs and maintained accurate, error-free records to support timely clinical interventions.

Patient Care Vital Signs Clinical Documentation Patient Safety Patient Education Records Management

Education

Degrees, certifications, and relevant coursework

Nnamdi Azikiwe University

Bachelor of Science, Information Technology

Bachelor of Science in Information Technology from Nnamdi Azikiwe University, completed in 2009, with coursework including microbiological analysis, brewing science, and laboratory safety.