Maryann User

At Biobella Clinic, I coordinated patient visit calendars, front-desk operations, insurance verification, payment processing, and medical records for 200+ monthly patient visits. I supported five healthcare professionals, helping create 30% more time for direct patient care.

I handled 50+ daily patient inquiries and resolved over 60 patient concerns weekly through the clinic's EMR and telephone systems, contributing to a 99% satisfaction rate. I maintained accurate, HIPAA-compliant documentation while delivering compassionate patient support.

More recently, I managed 100–200 daily inbound and outbound calls as a Consumer Opportunity Telesales Representative, resolving 85% of inquiries on first contact and exceeding monthly targets by 20%. I'm continuing to expand my healthcare systems knowledge, including LIS, telehealth, and healthcare operations.