JH
Looking for a job

Janet Hyatt

@janethyatt

Customer Service professional with a passion for communications.

Canada

What I'm looking for

Seeking a full-time remote position in a Customer-Service/Communications based role where I can utilize my skills and experience to deliver exceptional service and contribute to a dynamic team.

As a dedicated and results-driven Customer Service professional, I leverage my exceptional communication skills and attention to detail to deliver top-notch service to clients. With a strong background in the financial industry, I possess a deep understanding of investment products and processes. My experience in managing large caseloads, prioritizing tasks, and meeting deadlines has equipped me with the skills to thrive in fast-paced environments.

Throughout my career, I have consistently demonstrated my ability to work effectively in teams, build positive relationships with clients and colleagues, and adapt to change. My passion for continuous learning and growth has driven me to stay up-to-date with industry developments, legislation, and best practices.

I am a self-motivated and positive individual with a strong focus on quality and a commitment to excellence. I am excited to bring my skills and experience to a new role and contribute to a dynamic team.

Experience

Work history, roles, and key accomplishments

CL
Current

Quality Specialist

Canada Life

Mar 2020 - Present (5 years 2 months)

Kept up to date with all Wealth processes and procedures, identified and improved inconsistent and problematic processes, and conducted audits of work processed by the Wealth teams.

CL

Senior Client Service Specialist

Canada Life

Sep 2005 - Jan 2007 (1 year 4 months)

Managed a large caseload, provided exceptional customer service, and processed new applications, premiums, redemptions, transfers, and other administrative tasks.

TC

Sales and Customer Service Representative

Tennis Canada

Jan 2025 - Present (4 months)

Represented a world-class sporting organization, handled a high volume of inbound sales calls, and ensured client satisfaction.

CI

Customer Service Representative

CIBC

Sep 2005 - Jan 2007 (1 year 4 months)

Assisted clients with banking transactions, upheld client confidentiality, and developed rapport with clients.

Education

Degrees, certifications, and relevant coursework

Ryerson University logoRU

Ryerson University

Commerce Degree, Business Management

2022 - 2026

Activities and societies: Member of the Ryerson Business Management Association.

Completion of Management and Enterprise Development Major, Business Communications Minor.

TU

Toronto Metropolitan University

Bachelor of Commerce, Business Management

2004 - 2006

Minored in Communication

SC

Seneca College

Business Administration Diploma, Business Administration

2002 - 2004

Tech stack

Software and tools used professionally

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