Janet Hyatt
@janethyatt
Customer Service professional with a passion for communications.
What I'm looking for
As a dedicated and results-driven Customer Service professional, I leverage my exceptional communication skills and attention to detail to deliver top-notch service to clients. With a strong background in the financial industry, I possess a deep understanding of investment products and processes. My experience in managing large caseloads, prioritizing tasks, and meeting deadlines has equipped me with the skills to thrive in fast-paced environments.
Throughout my career, I have consistently demonstrated my ability to work effectively in teams, build positive relationships with clients and colleagues, and adapt to change. My passion for continuous learning and growth has driven me to stay up-to-date with industry developments, legislation, and best practices.
I am a self-motivated and positive individual with a strong focus on quality and a commitment to excellence. I am excited to bring my skills and experience to a new role and contribute to a dynamic team.
Experience
Work history, roles, and key accomplishments
Quality Specialist
Canada Life
Mar 2020 - Present (5 years 2 months)
Kept up to date with all Wealth processes and procedures, identified and improved inconsistent and problematic processes, and conducted audits of work processed by the Wealth teams.
Senior Client Service Specialist
Canada Life
Sep 2005 - Jan 2007 (1 year 4 months)
Managed a large caseload, provided exceptional customer service, and processed new applications, premiums, redemptions, transfers, and other administrative tasks.
Sales and Customer Service Representative
Tennis Canada
Jan 2025 - Present (4 months)
Represented a world-class sporting organization, handled a high volume of inbound sales calls, and ensured client satisfaction.
Customer Service Representative
CIBC
Sep 2005 - Jan 2007 (1 year 4 months)
Assisted clients with banking transactions, upheld client confidentiality, and developed rapport with clients.
Education
Degrees, certifications, and relevant coursework
Ryerson University
Commerce Degree, Business Management
2022 - 2026
Activities and societies: Member of the Ryerson Business Management Association.
Completion of Management and Enterprise Development Major, Business Communications Minor.
Toronto Metropolitan University
Bachelor of Commerce, Business Management
2004 - 2006
Minored in Communication
Seneca College
Business Administration Diploma, Business Administration
2002 - 2004
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Salary expectations
Job categories
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