Jane Theuri

I am a results-oriented customer service representative with a proven track record of building and maintaining strong customer relationships while providing exceptional support. Currently, I work at CCI Global for JetBlue Airways, where I have achieved an impressive 92% customer satisfaction rating through exceptional rapport-building and proficient multitasking. My ability to resolve 80% of passenger complaints without escalation showcases my strong empathy and active listening skills, ensuring a seamless travel experience for all customers.

In my previous roles, I have consistently driven sales and improved customer engagement. At The Tribe Fit Gym, I streamlined membership sales and renewals, leading to a 20% increase in gym memberships. My dedication to customer service has been recognized with three awards for outstanding performance in member engagement, highlighting my commitment to excellence in every interaction. I thrive in fast-paced environments and am passionate about enhancing customer experiences through proactive problem-solving and adherence to company policies.