Open to opportunities

JAMILA AIT

@jamilaait

Entry-level IT support professional trained at NPower Canada, with Google IT Support certification and experience helping customers resolve POS issues.

Canada

Message

At NPower Canada, I completed a 14-week Junior IT Analyst Program covering device configuration, networking, technical support, service documentation, and directory services. I also earned the Google IT Support Professional Certificate and have knowledge of Windows and Linux administration, hardware troubleshooting, and networking fundamentals.

At Real Canadian Superstore, I assisted customers with product questions, transactions, returns, and POS issues, handling 50+ interactions daily. I’ve also supported classroom digital tools at Secord Daycare and Bambini Daycare, and taught French using multimedia and digital learning tools.

Experience

Work history, roles, and key accomplishments

Customer Service Representative

Real Canadian Superstore

Aug 2021 - Jan 2023 (1 year 5 months)

Assisted customers with product questions, transactions, returns, and POS issues. Handled 50+ customer interactions daily while maintaining accuracy and customer service.

Customer Service POS systems Communication Skills Problem Solving

Assistant Educator

Secord Daycare and Bambini Daycare

Oct 2021 - Apr 2022 (6 months)

Supported programs for 15–20 children and helped set up classroom digital tools. Communicated with families from diverse backgrounds and supported a safe, inclusive environment.

Childcare Communication Skills Digital Tools Teamwork

Sales Associate

Calendar Club

Aug 2019 - Dec 2020 (1 year 4 months)

Advised customers on products and supported high-volume retail service. Built customer trust through personalized recommendations and product knowledge.

Sales Customer Service Product Knowledge Communication Skills

French Teacher

Regional Academy of Education & Training

Sep 2017 - Sep 2019 (2 years)

Taught classes of 20–25 students using multimedia and digital learning tools. Maintained digital student records and collaborated with parents and staff.

Teaching Multimedia tools Digital Records Communication Skills

Hospital Volunteer

Ait Aizza Hospital

Jul 2018 - Jul 2018 (0 months)

Assisted with filing, phone calls, supplies, and visitor support while maintaining confidentiality.

Administrative Support Communication Skills Confidentiality

Education

Degrees, certifications, and relevant coursework

NPower Canada

Junior IT Analyst Program, Information Technology

2025 - 2025

Completed a 14-week Junior IT Analyst program covering device configuration, networking, technical support, service documentation, directory services, and project management.