Open to opportunities

cameron Gailius

@camerongailius

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Motivated IT professional with hands-on experience in troubleshooting.

Canada

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What I'm looking for

I am looking for an entry-level IT support role that emphasizes customer service and teamwork.

I am a motivated and detail-oriented IT professional with hands-on experience in troubleshooting, network management, and system administration. I have completed the Google IT Professional Certificate Program, where I gained comprehensive knowledge in troubleshooting, networking, operating systems, system administration, and security. My education has equipped me with the skills necessary to excel in an IT support role, and I am eager to leverage these skills in a practical environment.

During my time at Georgian College, I provided troubleshooting support for student devices and software applications, assisting with data backup and storage solutions. My experience at Radeon Tech further honed my abilities as I provided support for POS and software applications, monitored system performance, and addressed software bugs. I am committed to delivering excellent customer service and thrive in collaborative environments where I can contribute to team success.

Experience

Work history, roles, and key accomplishments

Event Support

Radeon Tech

Nov 2023 - Dec 2023 (1 month)

Provided troubleshooting support for POS and software applications. Assisted with DNS configuration and troubleshot issues with transaction processing and network connectivity. Monitored system performance and addressed software bugs.

Troubleshooting DNS

IT Support

Georgian College

Aug 2022 - Dec 2022 (4 months)

Provided troubleshooting support for student devices and software applications. Assisted with data backup and storage solutions. Helped students uninstall or manage problematic applications.

Troubleshooting Data Backup Customer Support

Landscaper

Northbound Property Services

Jul 2020 - Jul 2022 (2 years)

Maintained residential and commercial properties, focusing on customer satisfaction. Ensured high-quality service and upkeep of properties.

Customer Service Time Management Teamwork

Automotive Assistant

Kingsway Auto

Sep 2018 - Jan 2019 (4 months)

Assisted in vehicle maintenance tasks and addressed customer queries, ensuring a high level of service and support.

Customer Service Problem Solving Communication Teamwork

Education

Degrees, certifications, and relevant coursework

Google

IT Professional Certificate, Information Technology

2022 - 2022

Completed a comprehensive program covering troubleshooting, networking, operating systems, system administration, and security. Hands-on experience with projects involving system security, networking protocols, and troubleshooting.