AAAbuk Alaak
@abukalaak
Detail-oriented IT support professional specializing in device deployment and hardware troubleshooting.
CanadaWhat I'm looking for
I am a detail-oriented IT support professional with hands-on experience in hardware setup, software imaging, and end-user device deployment. I have completed the Google IT Support Professional Certificate and intensive IT analyst training, and I bring practical skills configuring Windows and Linux systems and managing inventories.
In field roles I imaged and configured 50+ donated devices, resolved 100+ technical issues, and performed full hardware installation and cable management to ensure reliable workstations. I also collected data from over 1,200 households and coordinated multi-agency community projects, demonstrating strong organizational and logistical abilities.
I am committed to user-focused technical support and continuous learning, combining troubleshooting strengths with experience teaching basic computer skills and delivering community-oriented technical solutions.
Experience
Work history, roles, and key accomplishments
Digital Literacy Intern
JRS/Konexio.eu
Jun 2024 - Dec 2024 (6 months)
Imaged and configured 50+ donated devices for end-user deployment, executed equipment recovery and inventory processes, and resolved 100+ hardware, software, and Wi‑Fi issues to ensure reliable access for program participants.
Refugee Support Volunteer
Kakuma Refugee Camp
Jun 2023 - Sep 2024 (1 year 3 months)
Taught basic computer skills and internet safety to 30+ youth and provided English language instruction to 15+ adults, enhancing digital literacy and communication skills within the community.
Community Development Specialist
Wash and Public Health
Sep 2021 - May 2024 (2 years 8 months)
Coordinated multi-agency community projects and conducted detailed data collection from 1,200+ households using KoBoToolbox, improving program delivery through accurate reporting and logistics management.
Education
Degrees, certifications, and relevant coursework
NCNPower Canada
Certificate, Information Technology
2025 - 2025
Completed a 14-week Junior IT Analyst Program focused on computer technology fundamentals, project management, and hands-on IT support.
Certificate, Artificial Intelligence
Completed Google AI Essentials course covering foundational AI concepts and practical applications.
Professional Certificate, Information Technology
Completed the Google IT Support Professional Certificate covering fundamentals of IT support, troubleshooting, and system administration.
Jomo Kenyatta Girls High School
Kenya Secondary School Diploma, Secondary Education
Completed secondary education and obtained the Kenya Secondary School Diploma in November 2019.
Tech stack
Software and tools used professionally
Availability
Location
CanadaAuthorized to work in
Job categories
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