Stevy Papillon

SP

Looking for a job

Stevy Papillon

@stevypapillon

IT support analyst at Videotron and technical analyst for METRO POS Integration, supporting POS terminals and troubleshooting user devices.

As a Technical Analyst for METRO POS Integration, I remotely configured Windows 10 on POS terminals and troubleshot technical issues in stores. At CGI, I helped migrate corporate and personal cellphones from WorkSpaceOne to Intune, installed device management, and assisted users with backups and cloud configuration.

During internships at Hydro-Quebec and Videotron, I supported customers and users, diagnosed incidents, processed service tickets, and provided remote support. I also completed a computer networks and cybersecurity associate degree at Montmorency College and earned certifications in Google IT Support, IT automation with Python, cybersecurity, and AWS fundamentals.

Experience

Work history, roles, and key accomplishments

ME

Technical Analyst

METRO

Jan 2026 - May 2026 (4 months)

Configured Windows 10 remotely for POS terminals across multiple stores and troubleshot technical issues.

Windows 10 POS Remote Configuration Troubleshooting

CG

IT Technician

Jan 2024 - Jan 2025 (1 year)

Migrated employee cellphones from WorkspaceOne to Intune, installed management, performed backups, and troubleshot applications.

Workspace ONE Intune Azure Office 365 Workday SAP Concur MFA Troubleshooting

VI

Technical Advisor IT Support

Mar 2024 - May 2024 (2 months)

Handled service tickets, diagnosed incidents, and provided remote support using ticketing and monitoring software.

Remedy Workspace Call Software CCPulse+Remote Support Troubleshooting

AM

Warehouse Associate

Jan 2023 - Jan 2024 (1 year)

Received and stored inventory, loaded carts, and used scanners to ensure product quality.

Inventory Management Scanning Quality Assurance

HY

IT Support Analyst

Hydro-Quebec

Jun 2023 - Aug 2023 (2 months)

Assisted customers at the boutique, assembled workstations, and used HP Manager and ServiceNow ticketing software.

HP Manager ServiceNow Workstation Assembly Customer Service

GA

Sales Associate

GAP

Jan 2019 - Jan 2020 (1 year)

Welcomed and assisted customers, provided advice, and promoted in-store discounts.

Customer Service Sales

Education

Degrees, certifications, and relevant coursework

MC

Montmorency College

Associate degree, Computer Networks and Cybersecurity

2018 - 2024

Associate degree in computer networks and cybersecurity from Montmorency College, Laval, from 2018 to 2024.

SS

Saint-Maxime School

High school diploma, General Studies

High school diploma from Saint-Maxime School, Laval, completed in 2018.

GO

Google

Google IT Support Professional Certificate, IT Support

Google IT Support Professional Certificate.

AS

Amazon Web Services

AWS Fundamentals specialisations, Cloud Computing

AWS Fundamentals specialisations.

GO

Google

Google IT Automation with Python Professional Certificate, IT Automation

Google IT automation with Python Professional Certificate.

GO

Google

Google Cybersecurity Certificate, Cybersecurity

Google Cybersecurity Certificate.

Tech stack

Software and tools used professionally

Availability

Looking for a job

Location

Canada

Authorized to work in

Salary expectations

70k+ CAD

Job categories

IT Technician Technical Analyst

Skills

IT Support Technical Troubleshooting POS Configuration Mobile Device Management Microsoft Intune Workspace ONE Ticketing Systems Remote User Support Networking Cybersecurity Windows 10 Linux Active Directory DNS DHCP

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